Loss Prevention Manager

**Company Description**
At TOMRA we are all about Clean Loop Recycling Our reverse vending technology enables the collection of used drink containers to ensure that containers have the best chance of being turned back into containers again. It is part of a continuous recycling process which we call Clean Loop Recycling, to ensure that fewer resources are used, less energy is wasted, and containers do not end up in our oceans, streets, or landfill. We’re proud to be collecting containers across Australia, with over 320 collection points across NSW. In addition, we have state-of-the-art Recycling Centres in Queensland, Northern Territory, Western Australia and Victoria.

As a ‘Looper’ at TOMRA, you will be working amongst a team of people, who are very passionate about doing good for the environment and our community.

TOMRA is an equal opportunity employer, where we recognise the diversity of our workforce and community - be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

Reporting into the Technical Support Manager, the Loss Prevention Manager will have responsibility across Compliance and Loss Prevention functions. You will be responsible for reducing financial, reputational, legal, and regulatory risks by decreasing the impact of fraud committed on the range of services and products that TOMRA provide. You will also drive TOMRA Collection’s fraud strategy and prevention process, dealing with both internal and external stakeholders, effectively providing timely and accurate investigations into alleged fraud, attempted or committed.

You will be required to build comprehensive knowledge of TOMRA’s Reverse Vending Machine’s (RVM’s) hardware and software, especially the RVM recognition process, to fully understand the intricacies of RVM functioning. You will be required to not only investigate incidents, but also to provide the reasoning for the occurrence and what control measures can put in place to minimise similar fraud attempts.

Travel to various sites across NSW, QLD and WA will be required for this role.

**Some other tasks you may perform include**:

- Build an understanding of TOMRA Collection Australia’s product portfolio and processes
- Detect, record and investigate any fraud attempts against TOMRA or our customers
- Maintain TOMRA’s audit program, ensuring processes and practices are designed to minimise fraud and other business risks
- Preparation and drafting of investigation plans, correspondence, reports and memorandums
- Provide written correspondence on investigation findings and identified risks
- Responsible for coordinating responses in relation to fraud reporting commitments with external bodies, including government agencies
- Managing and conducting the training/development of fraud and other business risk initiatives
- Regular reporting to the Leadership Team
- Contribute to a high standard of service to all internal/external clients through building effective working relationships with relevant parties
- Host and manage Loss Prevention meetings, both internal and external
- Analysing data gathered from the RVMs - suggest, test and implement any performance improving actions
- Work closely with the Database Specialist (direct report) to find a balance between minimising fraud but optimising acceptance rates
- Work closely with the Quality Control Officers (direct reports) to not only ensure TOMRA meets its contractual obligations, but to highlight any possible business risks throughout the various state networks

**Qualifications** What makes a great Loss Prevention Manager at TOMRA**
- Engineering Degree majoring in Mechatronic, Mechanical or Electrical preferred but not necessary
- Data Analytics or similar qualifications or strong experience in a previous role
- Experience in using Salesforce or other CRM would be beneficial
- Strong ability to communicate clearly with both internal and external stakeholders
- Solution and results driven
- Ability to learn and adapt new, complex concepts
- Report writing experience
- Ability to challenge status quo and suggest improvements where necessary
- Experience in leading teams

**Additional Information**
Does this sound like you? If so we would love to hear from you