Current jobs related to Motor Claims Business Continuity Specialist - North Lakes - Auto & General Insurance
-
Team Leader Motor Claims
2 weeks ago
North Lakes, Australia Auto & General Insurance Full time**Purpose of the Role**: As our new Motor Claims Team Leader, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants. **Position Accountabilities**: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high...
-
Team Leader Motor Claims
2 weeks ago
North Lakes, Australia Auto & General Holdings Full time**Purpose of the Role**: The Motor Claims Team Leader will be responsible for leadership, coaching and developing a team of Motor Claims Consultants. **Position Accountabilities**: - Develop, coach, and motivate a team of Motor Claims Consultants including daily coaching to ensure Consultants maintain skills, competencies & provide a high standard of...
-
Motor Claims Remediation Team Leader
2 weeks ago
North Lakes, Australia Auto & General Insurance Full time**The role** As our new Motor Claims Remediation Team Leader you will be leading, motivating and developing a team of Motor Claims remediation consultants who are responsible for managing the Motor Claims Risk portfolio. - This role can be based at either our North Lakes or Kawana Waters sites, with some travel between sites required. _ You will: -...
-
Motor Claims Advisor
1 week ago
North Sydney, Australia Zurich Insurance Full time**A new adventure awaits** How does 5 weeks leave per year, an impactful career that you’ll truly love, and working for a great organisation that empowers wellbeing sound like to you? At Zurich we’re on a journey towards a brighter futureA brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers...
-
Team Leader Technical Motor Claims
2 weeks ago
North Lakes, Australia Auto & General Holdings Full time**About the Role** As the Technical Motor Claims Team Leader, you will report to the Risk Assessment Manager, and ensure employees are engaged, productive and assist consultants to develop effective claims resolution strategies while maintaining the integrity of the underwriting model. **Position Accountabilities** - Develop the team capabilities to...
-
Motor Claims Design Lead
2 weeks ago
North Lakes, Australia Auto & General Holdings Full time**The role** The Design & Digitisation Lead will work across the Claims Division, engaging with senior leaders to design, plan and implement initiatives to materially improve scalability, cost, control, and customer outcomes. - Develop and implement digitisation initiatives for the Claims division, aligning with business goals. Identify key areas for...
-
Head Of Frontline Claims
2 weeks ago
North Lakes, Queensland, Australia Budget Direct Full timeHead of Frontline Claims (Complex Cost Pool) Add expected salary to your profile for insights As we continue our to grow, we are seeking an accomplished leader to join our Home Claims division.This is an exceptional opportunity to advance your career andmake a substantial impact within one of Australia's best insurance providers.Our Complex Claims teams are...
-
Head of Frontline Claims
3 weeks ago
North Lakes, Queensland, Australia Budget Direct Full timeHead of Frontline Claims (Complex Cost Pool)Add expected salary to your profile for insightsAs we continue our to grow, we are seeking an accomplished leader to join our Home Claims division. This is an exceptional opportunity to advance your career andmake a substantial impact within one of Australia's best insurance providers.Our Complex Claims teams are...
-
Head of Frontline Claims
3 weeks ago
North Lakes, Queensland, Australia Budget Direct Full timeHead of Frontline Claims (Complex Cost Pool)Add expected salary to your profile for insightsAs we continue our to grow, we are seeking an accomplished leader to join our Home Claims division. This is an exceptional opportunity to advance your career andmake a substantial impact within one of Australia's best insurance providers.Our Complex Claims teams are...
-
Team Leader
7 days ago
North Lakes, Australia Auto & General Holdings Full time**Purpose of the Role**: The Frontline Team Leader plays a pivotal role in leading and developing a high-performing team of dedicated Claims consultants, ensuring the delivery of exceptional customer service and efficient claim resolution throughout the entire customer journey. This role strategically champions customer advocacy, especially for vulnerable...

Motor Claims Business Continuity Specialist
2 weeks ago
**About us**
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
**The role**
This role includes ensuring plans are up to date, tested, and resources (people, process, systems and data) are known and in good working order to enable deployment.
- Documentation and Reporting:
- Maintain up to date documentation of all business continuity plans and related procedures
- Generate reports on risk assessments, incident responses and performance metrics
- Ensure compliance with reporting requirements set by regulatory bodies of insurance industry reporting
- Maintain up to date registers to enable deployment in an event: eg: special needs if there is loss of site and personnel can’t work from home, event deployment ready staff
- Risk assessment and analysis
- Identify potential risks as input into planning responses
- Collaborate with teams to conduct risk assessments
- Crisis Management.
- Participate in crisis management teams during actual incidents
- Co-ordinate and undertake response efforts including communication, resource planning and deployment activities, accommodation bookings, equipment sourcing etc
- Maintain a state of readiness for immediate response to critical incidents
- Training and Awareness
- Develop a BCP test plan and con-ordinate and conduct regular tests
- Raise awareness of the importance of business continuity and disaster recovery measures
- Continuous Improvement
- Conduct and analyse post incident reviews for areas of improvement
- Update business continuity plans and strategies based on lessons learned
- Stay informed about emerging risks and trends in motor insurance industry.
- Regulatory and Compliance
- Stay current with regulatory requirements and ensure response arrangements have regard to obligations. Eg Code of Practice, OH&S
- Communication and Stakeholder Engagement
- Maintain open lines of communication with all stakeholders
- Provide updates and reports on the status of BCP efforts as needed
- Collaborate cross functionally to ensure alignment
Interstate travel required
**What experience you’ll bring**
- 3+ years experience in general claims management
- Stakeholder management experience in a fast-paced, delivery-focused environment
- Excellent written and verbal communication skills including the development of board papers and reporting.
- Strong analytical ability and presentation skills. Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in the FSR environment
**Our perks**
- **Extra leave**:
- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:
- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:
- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:
- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:
- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:
- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:
- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:
- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:
- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.