Commercial Manager

**Commercial Manager -** Strategic Delivery** Motor **Claims & Assessing Division**
- Iconic Insurance Organisation
- Critical Leadership Role
- Circa $155K+ package
- Unique_ opp to join an iconic insurance org_ and _take on a strategic Commercial Manager role in their Motor Claims & Assessing Division

This iconic, award-winning insurance organisation is part of a global network of businesses. Entering the Australian market over 20 years ago they combine local expertise with global experience and industry leading innovation.

Today they are seeking to appoint a Commercial Manager to take on a proactive and strategic leadership role for their Motor Claims and Assessing Division. This new role has a strategic commercial focus, whilst playing a key role in managing the Strategic Supplier Relationship activities, and enjoy ownership of the strategic supplier spend and network optimization portion of the business plan. The core focus will be creating a competitive landscape through effective network optimization and driving world class contract management performance with an emphasis on strategic and complex insurance repair supplier engagement.

Working closely with the procurement and motor assessing teams, you will provide strategic oversight and management across the full supplier lifecycle, using data and reporting tools to oversee the management of service provider performance and compliance to established SLAs.

Reporting to the Head of Commercial, this position is based in North Lakes.

**Your key responsibilities **are to**:

- Strategically and operationally contribute to the high performance of this Supplier Relationship Management team, driving world’s best practice initiatives to ensure their customers Supplier Relationship Management is market leading in their process and systems efficiency, focusing on balancing cost containment, process friction and customer care.
- Identify and realise market and internal opportunities to create competitive advantage.
- Provide oversight of supplier relationships, developing new commercial relationships to right size the growing scale of their network of repairers and parts suppliers, as well as aligning behaviours and ultimately culture to our core service proposition to ensure a seamless customer journey.
- Deliver and refine re-engineering programs that develop a true, cost effective Repair service platform and fully utilise the investment in technologies, Symbility, Estimage and Audanet.
- Ensure compliance and business risk policies are both adhered to and challenged to meet the commercial, legislative, and business environments.
- Consult with the relevant internal stakeholders, develop and implement appropriate supplier management and assessing strategies to deliver to org objectives.
- Develop and implement policy with regards to supplier management.
- Oversee the network’s performance and ensuring alignment between cost control methodologies and customer service/brand reputation outcomes
- Develop systems and tools to monitor and manage contract deliverables, service levels and commercial outcomes.
- Develop strategic sourcing or supply process improvements projects within category management
- Operate as the central liaison between the Commercial Team and contract suppliers
- Ensure government and industry regulatory requirements are understood and abided by suppliers
- Drive Industry best in class contract management, with a focus on strategic contracts enabling long term sustainability to the business,
- Influence the selection of various project delivery models throughout the project phases
- Maintain relationships with key stakeholders to become a highly valued contract expert
- Provide contract management support to project teams throughout the contract life cycle
- Provide guidance to others, while engaging in high level strategic planning for the business and provide training as required on best practice procurement, managing contracts, negotiations, managing suppliers and policy and procedures
- Identifying opportunities for continuous improvement across people, processes and technology;
- Assess external market influences and innovation to ensure the business is competitive and the supply chain remains relevant.

**What you will bring to the role**:

- Demonstrated best practice strategic procurement, including centralisation of commercial strategies and achievement of significant cost savings (ideally services industries).
- An exceptional understanding of financial levers, and a high degree of commercial acumen.
- Claims and/or significant Insurance Industry experience preferred.
- Track record of success driving performance through accountability for results and a performance culture.
- Significant knowledge of the delivery of services and products through traditional Customer Service channels as well as Digital and Omni Channel strategies. Track record of exploiting technology to solve customer and operational challenges in large ent