Manager, Service Management

3 days ago

Richmond, Australia Mercy Health Full time

**ABOUT THE ROLE:
**ABOUT YOU**:

- We're seeking a dynamic, energetic individual with a minimum of 8 years of progressive experience in IT or technology-based roles. You should have a Bachelor's or Master's degree in Technology/Digital Disciplines, Business-related discipline, or equivalent practical experience, along with ITIL Foundations & Practitioner or Lifecycle certification.

**Key Requirements**:

- Minimum of 8 years of progressive experience in IT or technology-based roles.
- Bachelor's or Master's degree in Technology/Digital Disciplines, Business-related discipline, or equivalent practical experience.
- ITIL Foundations & Practitioner or Lifecycle certification.
- Strong understanding of IT service management principles and practices.
- Experience in leading and managing IT service management processes.
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.
- Strong analytical and problem-solving abilities.

**ABOUT US**:

- Mercy Health is a Catholic organisation grounded in a 2,000-year tradition of caring for others. Founded by the Sisters of Mercy, Mercy Health is made up of more than 9,500 people who provide acute and subacute hospital care, aged care, mental health programs, maternity and specialist women’s health services, early parenting services, home care services and health worker training and development.
- Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

**WHAT WE OFFER**:

- Mercy Health recognises that people are searching for meaning in their work life and finding a workplace that connects with their values is a key motivation when choosing an employer. As a not-for-profit healthcare provider, Mercy Health has a strong mission and clear values that guide us in everything we do. We pride ourselves on:

- caring for our people and those important to them with generous employee assistance available for employees and their families
- protecting children and vulnerable people in all our services, by listening to them and having zero tolerance of any form of abuse and neglect
- taking a stand against climate change, which is one of the biggest threats to the health of the world and all humanity, and committing to action that will help make our world fairer and more sustainable
- offering benefits such as generous salary packaging, purchased leave, career progression and development opportunities, access to health and wellbeing programs and a range of discounts across a diverse portfolio of financial, healthcare, travel and other services.

**WHAT YOU WILL NEED**:

- Proof of vaccination status consistent with public health orders and with Mercy Health’s policy (includes but is not limited to COVID-19 and seasonal influenza vaccination compliance requirement).
- If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.

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