Victoria Service Account Manager

**Job Description Summary**: As the Service Account Manager for VIC at GE HealthCare you will be expected to take the lead in winning service sales opportunities in your assigned territory by building and conveying compelling Service Contract value propositions to maximise contract capture as well as working closely with the equipment sales team to win future install base and drive equipment lifecycle upgrade opportunities.

Success will be achieved by developing strong relationships with departmental and technical decision makers in your assigned accounts, and where applicable work with the equipment sales team to gain access to customer decision makers.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where Healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

**Essential Responsibilities**:

- Accountable to contribute to achieving Operating Plan targets for service revenue and profit margin and equipment orders and sales.
- Ensuring pricing compliance for opportunities to maximise business profit.
- Accurately forecast orders and sales within Salesforce through management of opportunities.
- Create business plans for territory/assigned accounts including, but not limited to opportunity development, competitive strategies and targets.
- Build strong business relationships and formulate account strategies and plans tohether with equipment team collagues to continuously strengthen relationships within the assigned accounts/ territory.
- Maintain customer records, profiles and all interactions with customers in GEHC’s CRM tools.
- Maintain compliance with training to ensure product, customer and market knowledge remains current.
- Maintain up to date market and competitor knowledge and proactively share this intelligence with commercial teams.
- Manage the service contract opportunity funnel maximising win rate
- Identify and create new opportunities and work with sales leaders and account teams (where applicable) to continuously increase prospect funnel for system upgrades.

**About You**:
You are always two steps ahead and working in a fast-paced environment is what you thrive on, maintaining a cool head in times of pressure and a unique ability to just get things done.

Your communication skills will be pivotal to your success. You understand how to influence others both verbally and in writing, and you are skilled at knowing how to communicate at all levels of an organisation. Others would describe you as a “people person” who genuinely wants to get to know people and build relationships. Authenticity is everything.

We expect you to embody our Leadership Behaviours: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.

**Qualifications and Experience**:

- Tertiary education in related fields, or in-field selling experience in a medical, healthcare or technical field( e.g. biomedical engineering, medical physics) or Life Sciences field
- Proven and progressive previous experience in sales/services/promotion to C-suite and technical decision makers e.g. CEOs, Strategic Planning Directors, Facilities/Estates managers, Biomedical Engineers, nursing staff, medical specialty staff (Anaesthesiology, Radiology, Intensive care, Nuclear Physicists etc.)
- Strong business and customer management acumen
- Ability to interface with both internal team members and external customers as part of solutions based sales approach
- Ability to energize, develop and build rapport at all levels within an organization.
- Excellent negotiation & closing skills
- Strong presentation skills
- Ability to travel
- Valid motor vehicle license
- Compliance with vaccination mandates

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
- Flexible working options including WFH and flexible hours
- 5 weeks leave (ask about "take 5")
- Competitive salary + bonus + car allowance
- Generous leave & family policies
- Generous discounts for goods & services via our employee benefits program (think travel, entertainment & shopping) *This was recently rated as one of our employees favourite benefits
- Life insurance &