Account Manager

2 weeks ago

Brisbane, Australia Advent Facilities Management Full time

This is a full-time hybrid role for a Facilities Account Manager. The Facilities Account Manager will be responsible for managing client accounts, providing exceptional customer service, coordinating job requests on behalf of clients, while engaging with various stakeholders, employees, and suppliers. The role is located in Brisbane, QLD, but some work from home is acceptable. In this role, the right applicant will be working under the close guidance of a Senior Account Manager; so relevant experience in the field is not mandatory. Conversely, we place high value on personal attributes such as an eagerness to learn, and a willingness to take direction while developing new skills.
- Excellent communication and customer service skills, with the ability to engage positively with a diverse range of stakeholders, including clients, staff, and contractors
- A positive attitude towards continuous improvement and a proactive approach to problem-solving
- Strong attention to detail and the ability to prioritize tasks in a fast-paced environment
- Demonstrated ability to work under pressure and meet deadlines
- Excellent time-management and organizational skills
- Proficient in Microsoft Office and other relevant software
- A current driver's license and reliable vehicle is required
- Demonstrated experience in the field is not mandatory

Your responsibilities will include:

- Create and maintain strong, positive relationships with all internal and external stakeholders
- Act as the client's primary point of contact for requests, feedback and escalation of issues
- Attend to all client requests and action appropriately, always providing excellent customer service
- Maintain accurate, up to date client files and operational documentation, including suppliers/contractors licenses, insurances, certifications etc.
- Provide training on the use of the job management system to all users (clients, suppliers) and assist with any queries
- Assist with the engagement of new contractors/ suppliers and provide appropriate onboarding, induction and training to ensure works are completed correctly within SLA's
- Coordinate and schedule qualified contractors to jobs, ensuring all job details are captured in the job management system, and invoices are correct and accurately processed
- Work with Accounts to rectify any accounts/ invoice enquiries
- Assist in developing monthly client reports including other relevant documentation as required
- Attend client meetings and site visits as required
- Work closely with the Senior Management by completing ad hoc/ administrative tasks as required
- Find any new business opportunities to assist in the growth of the business

**Salary**: $70,000.00 - $80,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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