Platform Lead

Location: Melbourne | CBD

Job type: Full time

Organisation: Department of Education

**Salary**: $134,593 - $180,115

Occupation: Technology

Reference: VG/DE/FPIS/20004058A

This role involves overseeing the implementation, configuration, and optimisation of projects on ServiceNow to meet the department's business needs and drive operational efficiency. The incumbent will govern individual products that sit on the platform ensuring that IMTD's design principles continue to be applied consistently.

**About the Department**

The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families, and helping to equip people with the skills and knowledge for a 21st century economy and society.

**About the Division**

The Information Management and Technology Division (IMTD) guides the departments' digital capability and is leading digital transformation for the department including Victorian government schools. The Division architects, manages and supports the largest technology network in Victoria, supporting a user base of approximately 750,000 staff and students.

**About the Role**

As a Platform Lead you've got some key responsibilities on your plate. Your top priority is making sure the department hits its goals, and your expertise is vital for shaping our plans. You're the go-to person for breaking down complex issues and explaining our options for decision-making, even when things get a bit tense. Having strong negotiation and interpersonal skills is a must, as you'll be handling some tough conversations. Plus, you're a leader, guiding the team with your know-how, driving intricate tech projects, and coming up with ideas that suit our department. Your unique skills in your field are what keeps us on the path to success.

The Platform Lead position sits within the Enterprise Platform Unit; a unit focusing on roadmaps, strategic planning and design associated with each of our enterprise platforms. The unit will be responsible for ensuring the integrity of platform design and drive the patterns and decision making for any new product development. They will provide platform expertise through the development process, including discovery, design, and delivery.

Working closely with the Platform Architect ServiceNow, the Technology Manager, ServiceNow is responsible for the overall management, governance, and strategic development of the platform.

This role involves overseeing the implementation, configuration, and optimisation of projects on ServiceNow to meet the department's business needs and drive operational efficiency. The incumbent will govern individual products that sit on the platform ensuring that IMTD's design principles continue to be applied consistently.

**Capabilities**

A proficient Platform Lead is marked by their adaptability, community-centric approach, systems thinking, future orientation, business acumen, digital expertise, influence and persuasion skills, stakeholder management, and the ability to foster a positive work culture. They align strategies with community needs, remove barriers to outcomes, and ensure efficient departmental systems. Their forward-thinking vision collaborates across sectors, and they utilise economic indicators. Digital and technological literacy enable them to drive IT strategies. They excel in influencing stakeholders, prioritise stakeholder management, and champion a supportive work environment. They also emphasise knowledge management, business continuity, and actively develop the department's capabilities, fostering talent and growth.

**Desirable Qualifications and Experience**
- Significant experience as a Platform Lead in a large enterprise, preferably with a focus on service management.
- Demonstrated experience providing ServiceNow expertise, with strong knowledge of modules and out of the box functionality.
- Demonstrated experience designing, delivering, and maintaining products on ServiceNow.
- Demonstrated experience in establishing and maintaining platform governance processes and standards to ensure continuous improvement.
- Demonstrated experience developing platform roadmaps.
- Demonstrated experience managing platform design and administration, including the authorisation of user access, permissions, and configurations.
- Demonstrated experience estimating technology solutions based on Discovery outputs, preferably on ServiceNow.
- Demonstrated experience in vendor management, contract negotiation, change management principles.
- Tertiary qualification/accreditation in a related discipline would be advantageous.

**Further Information**

For more details regarding this position please see attached position description.

Applications close** 11:59pm on 3 September 2024