Library Assistant

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

**About the role**:
This position is responsible for providing positive customer experiences and supporting the Team Leader to ensure the smooth running of library services. Created to assist in the provision of high-quality customer experiences, this role is located at Parramatta Library at Phive.

On a daily basis you will:

- Provide exceptional customer service and build positive connections with the local community
- Assist in delivering high quality community-focussed programs
- Support team members in the use of library services
- Work closely with other teams and implement improvements to enhance enjoyment of the libraryEnsure that each customer receives a positive customer experience

**About You**:
You will also bring:

- Working with Children Check.
- Criminal history check
- HSC certificate or equivalent relevant experience
- Demonstrated verbal communication, literacy and numeracy skills
- Demonstrated customer service skills, with exceptional ability to deliver memorable experiences
- Well-developed ability to communicate and, build relationships and influence others with an engaging approach and technique.
- Well-developed decision-making ability, including confidence in working with leaders to resolve high priority, and often sensitive and issues and conflict.
- Well-developed PC literacy, including skills with mobile technologies and basic technology trouble shooting skills

**What’s on offer**:
This is a **permanent part time**opportunity working 20 hours a week.

Shifts will be Thursday to Sunday, with an **essential**requirement to work on **both weekends**.

We are offering an attractive remuneration from $68,111 plus 12% superannuation.

In addition, City of Parramatta also offer excellent employee benefits which include:

- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Central Parramatta location (Public transport at our door, discounted parking)
- Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Learning and development opportunitiesHealth and Wellbeing programs (Fitness Passport, flu shots, etc.)

**Want to know more?**

Further information regarding the requirements of this role can be found in the attached Position Description.

Review our Values Flyer, which outlines Council's core values and behaviours.

**How to apply**

Please attach a Cover Letter showcasing the following:

- Demonstrated customer service skills, with exceptional ability to deliver memorable experiences.
- Well-developed ability to communicate and, build relationships and influence others with an engaging approach and technique.
- Well-developed decision-making ability, including confidence in working with leaders to resolve high priority, and often sensitive and issues and conflict.Well-developed PC literacy, including skills with mobile technologies and basic technology trouble shooting skills.

**Applications close 9pm, Thursday, 23 October 2025.**

**As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.**

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.