Library Assistant

**_City of Parramatta libraries _**currently have **_Library Assistant - Part time _**position available at Parramatta Library and Epping Library.

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

**About the role**:
This position is responsible for providing positive customer experiences and supporting the Branch Librarian or Team Leader to ensure the smooth running of library services. Created to assist in the provision of high-quality customer experiences, this role is located at Parramatta Library.

We are creating an eligibility list if another library assistant position becomes available.

**Daily you will**:

- Provide exceptional customer service and build positive connections with the local community
- Assist in delivering high quality community-focussed programs
- Support team members in the use of library services
- Work closely with other teams and implement improvements to enhance enjoyment of the library
- Ensure that each customer receives a positive customer experience

**About You**:

- HSC certificate or relevant experience
- Criminal History Check

**Experience**:
You’ll have experience providing engaging customer service and enjoy engaging proactively with the community. In addition to your solutions-focussed approach, you’ll bring a track record of delivering a range of customer experiences, and willingness to give innovative ideas a go.

**Skills**:

- Proactively deliver core customer service competencies for Council as part of the Customer Experience Team, to provide memorable and exceptional experiences for customers - refer to Phive Customer Service Competencies Framework.
- Ensure that each customer receives a positive customer experience in line with the Customer Service Charter and the Library’s Customer Care Standards.
- Be responsible for providing day-to-day service to enhance community access to and enjoyment of the Library.
- Deliver high quality, customer focused services and programs to customers in a self-serve environment within the framework of the Library’s customer service model to maximise the customer’s experience.
- Provide a proactive roving or floor walking approach to providing customer service and taking personal responsibility to ensure that all customers receive a positive customer experience by providing consistent service based on a high level of knowledge of the Library’s services, collections and programs.Provide assistance and advice to customers in locating and obtaining information, referring to specialist staff or alternative sources of information when necessary.

**What’s on offer**:
We are offering an attractive total remuneration ranging from $66,127 to $72,798, plus 11.5% super

In addition, City of Parramatta also offer excellent employee benefits which include:

- 14 weeks paid parental leave
- Access to Long Service Leave after 5 years
- Central Parramatta location (Public transport at our door, discounted parking)
- Significant leave benefits (up to 12 days flexitime, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
- Learning and Development opportunities
- Health and Wellbeing programs (Fitness Passport, Flu Shots, Skin Cancer Checks)

City of Parramatta Council embraces diversity, and we encourage all applicants; including Aboriginal and Torres Strait Islander people, people with disability, gender diverse, LGBTIQ, veterans and culturally diverse communities to join Council. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

**Want to know more?**
Further information regarding the requirements of this role can be found in the attached Position Description.

**How to apply**

Applications close **9pm Thursday 23rd January 2025**and will not be accepted through any other medium.

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.