Administration & Reporting

2 weeks ago

Narre Warren, Australia Nexigen Digital Full time

**About your next workplace - Nexigen Digital**

We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale, and Digital Eagles.

Every day our all-Australian team deliver exceptional service and outstanding support to our 200,000+ customers who choose us for their domain names, website hosting and digital marketing.

Over the past thirteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team.

Administration and Reporting team members are responsible for managing and leading all customer facing team members (include Customer Solutions and Technical Support). Working closely with the Head of Customer Solutions and Head of Technical Support they are responsible for managing general administrative tasks including rostering, leave management, scheduling, and other miscellaneous HR duties. As well as reporting on customer contact statistics, performance metrics and creating 1 on 1 performance reviews and reports.

**Core Functions and Duties**
- Manage Rostering and Scheduling and Leave for Customer facing staff
- Monitor the helpdesk during the day and assign team members to tasks as needed
- Analyse customer contacts to ensure adequate scheduling is maintained
- Monitor performance metrics and communicate with QA to identify areas for improvement
- Run 1 on 1 salary stream evaluations and reviews with team members
- Work alongside the QA team to ensure feedback provided is utilised and acted on

**Key Skills**
- Attention to detail
- High level or organisational skill
- Knowledge of Datastudio, Grafana and Google Sheets for data analysis
- Ability to present data in a simple and meaningful way
- Use data to identify areas of improvement

**The benefits of working with the Nexigen Digital team**

Aside from being awarded “Employer of Choice” in the Australian Business Awards, we are often referred to as the Google of south-east Melbourne thanks to our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers.

Some of the office perks include:

- A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch.
- A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit.
- A drink fridge loaded with an assortment of soft drinks, juices and water.
- A fully equipped private gym.
- Barista-made coffee and tea delivered to your desk.
- A team wellness centre with a sound-proof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, air hockey table, and comfortable chill-out bean bags.
- A Wheel of Rewards for recognising outstanding contributions to the company.
- An on-site salon where our resident barber and stylist provide free haircuts on a regular basis.

We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business.

Please note that due to strict security requirements the successful applicant will be required to complete a National Police Check as a condition of employment.

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