Business Relationship Manager X 2 Positions
4 days ago
Location:
- Canberra- Job Type:
- Contract- Posted:
- about 5 hours ago- Contact:
- Archna Singh- Discipline:
- Executive IT
- Reference:
- 254983**About the Role**
The Business Relationship Manager (BRM) will be part of a multidisciplinary team working as a partner to Australian Government agencies and Industry to take up the company Protect Package in support of the CESAR Plus Program and REDSPICE.
The BRM will focus on activities that culminate in client products and services being used by eligible entities. The BRM will be responsible for frontline stakeholder engagement and consultation activities to achieve the outcomes and responsibilities will include:
- Engagement of Chief Information Security Officers (CISO's), Information Technology Security Adviser (ITSA's) and technical specialists of eligible entities in relation to Client products and services, leading to successful engagement and signed agreements;
- Building and maintain a pipeline of engagement interactions with target agencies, aligned to the Client's priorities;
- Capturing issues, concerns, objections or resistance associated with engagement or take up of client products;
- Escalating appropriately if additional high level engagement is required to overcome inertia;
- Participating in client -branded initiatives such as CISO forums and discuss client products;
- Informing the tailoring of client initiatives, products, services and engagement material to achieve take up; and
- Maintaining a range of metrics associated with engagement activity to report to internal governance boards on a monthly basis.
**Essential criteria**
- Experience developing and using stakeholder engagement strategies to build productive relationships and networks within Australian Government agencies and industry.
- Experience leading effective engagement activities with Australian Government stakeholders in order to achieve WoAG ICT program outcomes. (NB This experience should include large group engagements at the senior leadership level).
- Working experience using best practice customer relationship management practices to communicate effectively and consistently with a wide range of stakeholders. (NB This experience should include the administration of customer and engagement details across a range of internal stakeholders and systems).
- Experience identifying, recording and communicating relevant engagement metrics for internal stakeholders. (NB This experience should include developing and maintaining reporting dashboards highlighting engagement metrics).
- Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._
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