Ict Help Desk Officer

7 days ago

Mount Barker, Australia Community Living Australia Full time

**Vacancy Name**

ICT Help Desk Officer

**Employment Type**

Permanent Full-time

**Duration**

**Award Level**

SCHADS Award Level 2 + Salary Packaging Available

**Business Unit**

ICT

**Location City**

Mount Barker

**Job Details**

We are looking for a skilled Help Desk Officer (ICT) to become part of our supportive and dynamic ICT team in Mount Barker, SA.
With a strong focus on collaboration and inclusivity, we place our staff and community at the heart of everything we do. In this fast -paced role you’ll excel at swifty diagnosing and resolving complex issues, demonstrating agility in problem-solving and contributing proactive solutions to the team.
**Why join us at CLA?**
Community Living Australia has charitable status for Fringe Benefits Tax purposes and is therefore able to offer attractive taxation benefits with up to $15,900 tax free per year and $2,650 tax free to use towards meals and entertainment per year through salary sacrifice
Novated Leasing is available through salary packaging, for the financing and running cost of a new, ex-demo or used car
We foster a positive work culture with a free Employee Assistance Program for all staff and their immediate families. Plus, you may be eligible for discounted health cover with Medibank Corporate Cover
**Reporting to the Manger ICT your duties will include but won’t be limited to**:

- Troubleshoot hardware and software problems, resolving them in timely and efficient manner, escalating where necessary
- Provide support in organisational software, including but not limited to Office 365, Dynamics 365, SharePoint and Salesforce
- Record, track, and resolve ICT requests via an ITSM solution
- Add and remove user accounts as required (AD, O365, Salesforce CRM)
- Back up exited employee user accounts and store data as per legal requirements
- Setup laptops, mobile devices and any other peripheral equipment as and when required
- Maintain ICT Registers which reflect current users and allocation of resources

**You’ll have**:

- Minimum Certificate III in ICT or equivalent industry experience
- Obtain and maintain a DHS General Employment Probity Check
- Class 1 Drivers Licence

For a confidential discussion, please contact **Naomi Newham (Manager ICT) on**0447 018 825** or for a full copy of the position Description please contact Kristy Bolto (Recruitment Officer) on 08 8536 5876**
**Applications close COB 14/4/2025**

**Applications Close Date**

14 Apr 2025

**Vacancy No**

VN167

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