Ict Support Officer

3 days ago

Mount Barker, Australia RTG Pty Ltd Full time

Join an organisation to make a difference in the future of education
- Birthday leave, salary sacrifice, Employee Health insurance
- Continuously learn and grow your tech skills and experience

We have an exciting opportunity for a client-focused
**ICT Support Officer** (On-site) with excellent problem-solving skills. We’re looking for someone who takes pride in meeting service levels and is excited and passionate about technology. Your day-to-day will include:

- Provide technical support, troubleshooting, and management of systems and devices ensuring a high level of customer satisfaction at all times
- Log all incidents in our ticketing system and determine severity/priority level and escalate if necessary
- Build and grow relationships with the ICT Manager, the client, and the wider RTG team
- Develop documentation, training materials, and guides to support the use of technology
- Use initiative to anticipate potential issues, make suggestions, and share ideas

**You will bring with you**:

- 3-5 years' experience in Level 1 and 2 customer-focused technical support roles where documenting, monitoring, and resolving issues promptly are important
- Demonstrated experience supporting a broad range of Windows and MAC technologies
- Understanding of Wireless networking, TCP/IP, remote administration tools and techniques
- Basic Windows system administration including Active Directory and Group Policy
- Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
- Problem-solving skills and the ability to ensure technical problems are managed efficiently and effectively
- Excellent interpersonal, written, and oral communication skills
- Excellent communication skills, strong customer focus, and stakeholder management
- Ability to work autonomously, but also a strong team player mindset
- Current valid Australian driver's license and access to own car at all times.

**Why join us?**
- We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We are a value-driven organisation and our latest value is ‘constantly developing’ as our culture encourages being curious, open, and reflective and learning and helping others to learn.
- We embrace diversity and individual talents, strengths, and differences. We listen and give importance to everyone’s views.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more

**Who is Reflex Technology Group?**

RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.

We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that
- we can make a difference/ an impact on something meaningful - technology is the enabler, not the outcome._ Our focus is on people and what they want to achieve and then how we can collaboratively develop a plan forward.
- BECOME PART OF OUR DYNAMIC TEAM AND HELP US DRIVE STRATEGIES, SOLUTIONS, AND SUPPORT THAT ENSURE OUR CUSTOMERS HAVE THE ULTIMATE TECHNOLOGY EXPERIENCE_

**Please Note

  • Global ICT Support Officer

    1 week ago

    Mount Barker, South Australia Jurlique Full time $60,000 - $80,000 per year

    About Jurlique: Our story begins on our biodynamic farm in the unspoiled Adelaide Hills of South Australia, where we grow the botanicals at the heart of our naturally effective products. Our high performing, natural skin care range, combines nature's transformative powers with state-of-the-art skin science through what we call the seed to skin journey....

  • Senior ICT Support Specialist

    1 week ago

    Mount Barker, South Australia beBeeICTSupport Full time $29,280 - $46,240

    Broad ICT support encompasses a diverse array of technologies, systems, and networking.Key ResponsibilitiesDeliver effective first and second-level ICT support for desktop hardware, internet, Office365, LAN/WAN environments.Maintain knowledge in installing, configuring, and maintaining hardware like PCs, notebooks, tablets, and smartphones, computer...

  • IT Support Officer

    2 weeks ago

    Mount Barker, South Australia Harrison McMillan Pty Ltd Full time

    Join to apply for the IT Support Officer - Mt Barker role at Harrison McMillan Pty LtdJoin to apply for the IT Support Officer - Mt Barker role at Harrison McMillan Pty LtdGet AI-powered advice on this job and more exclusive features.Harrison McMillan Pty Ltd provided pay rangeThis range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based...

  • IT Support Officer

    2 weeks ago

    Mount Barker, South Australia Harrison McMillan Pty Ltd Full time

    Join to apply for the IT Support Officer - Mt Barker role at Harrison McMillan Pty LtdJoin to apply for the IT Support Officer - Mt Barker role at Harrison McMillan Pty LtdGet AI-powered advice on this job and more exclusive features.Harrison McMillan Pty Ltd provided pay rangeThis range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based...

  • IT Support Officer

    1 week ago

    Mount Barker, South Australia Harrison McMillan Pty Ltd Full time $60,000 - $80,000 per year

    Mount Barker basedProvide responsive first and second level IT Support to end usersInstall, maintain and troubleshoot hardware, software and networksShort Summary:Broad ICT support role with exposure to a large variety of technologies, systems, and networking.Role OverviewThe ICT Support Officer will provide high level customer service and support through...

  • ICT Officer

    1 week ago

    Mount Buller, Victoria, Australia Alpine Resorts Victoria Full time $76,817 - $85,048 per year

    The opportunity:Are you passionate about keeping technology running smoothly and ensuring that critical ICT systems support a dynamic workplace? Alpine Resorts Victoria is seeking an ICT Officer to play a key role in maintaining and enhancing our digital infrastructure across Victoria's stunning alpine landscapes.In this pivotal position, you'll collaborate...

  • Technical Support Specialist

    7 days ago

    Mount Barker, South Australia beBeeTechnical Full time $46,400 - $93,280

    Job Title: Technical Support SpecialistAbout the RoleThe ICT Support Officer plays a pivotal role in delivering exceptional customer service and technical support through various ICT operations.Responsibilities include incident resolution for ICT system end-users, troubleshooting, and remediation techniques.Maintenance of strong relationships with...

  • Technical Expert for End-User IT Solutions

    1 week ago

    Mount Barker, South Australia beBeeCustomer Full time $55,000 - $70,000

    Job Title:ICT Support Specialist">Job Description:Provide high-level customer service and support through various ICT operations, focusing on incident resolution for ICT system end-users.Key Responsibilities:Offer effective first and second-level ICT support, including desktop hardware, internet, Office365, LAN/WAN environments.Cultivate comprehensive...

  • Education Support Officer

    6 days ago

    Mount Barker, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 869897 **Location**: 5251 - MOUNT BARKER **Job status**: Ongoing **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network, Mount Barker**: - **Salary**:ASO3 $67,589 to $72,033 p.a. (Pro-rata)**: - **Permanent Part time position working 18.75 hours per week** **Overview** Job Opportunity:...

  • ICT Services Desk Analyst

    1 week ago

    Mount Hotham VIC, Australia Alpine Resorts Victoria Full time $60,000 - $80,000 per year

    The opportunity: As our ICT Service Desk Analyst, you'll be the first point of contact for all ICT-related issues and requests across the organisation. You'll play a key role in ensuring users receive timely support, and that issues are logged, tracked, resolved, or escalated efficiently. This role is ideal for someone with a passion for delivering...