Ict Support Officer

3 days ago

Mount Barker, Australia RTG Pty Ltd Full time

Join an organisation to make a difference in the future of education
- Birthday leave, salary sacrifice, Employee Health insurance
- Continuously learn and grow your tech skills and experience

We have an exciting opportunity for a client-focused
**ICT Support Officer** (On-site) with excellent problem-solving skills. We’re looking for someone who takes pride in meeting service levels and is excited and passionate about technology. Your day-to-day will include:

- Provide technical support, troubleshooting, and management of systems and devices ensuring a high level of customer satisfaction at all times
- Log all incidents in our ticketing system and determine severity/priority level and escalate if necessary
- Build and grow relationships with the ICT Manager, the client, and the wider RTG team
- Develop documentation, training materials, and guides to support the use of technology
- Use initiative to anticipate potential issues, make suggestions, and share ideas

**You will bring with you**:

- 3-5 years' experience in Level 1 and 2 customer-focused technical support roles where documenting, monitoring, and resolving issues promptly are important
- Demonstrated experience supporting a broad range of Windows and MAC technologies
- Understanding of Wireless networking, TCP/IP, remote administration tools and techniques
- Basic Windows system administration including Active Directory and Group Policy
- Understanding of cloud-based delivery platforms and services such as Microsoft Office 365 and G-Suite
- Problem-solving skills and the ability to ensure technical problems are managed efficiently and effectively
- Excellent interpersonal, written, and oral communication skills
- Excellent communication skills, strong customer focus, and stakeholder management
- Ability to work autonomously, but also a strong team player mindset
- Current valid Australian driver's license and access to own car at all times.

**Why join us?**
- We are agile and nimble and provide our people with challenging work whilst providing work-life balance.
- We are a value-driven organisation and our latest value is ‘constantly developing’ as our culture encourages being curious, open, and reflective and learning and helping others to learn.
- We embrace diversity and individual talents, strengths, and differences. We listen and give importance to everyone’s views.
- We care for the well-being of our employees offering EAP assistance, Birthday Leave, novated leasing, salary sacrifice, employee discounts on health and fitness products, electronic items, movie tickets, and many more

**Who is Reflex Technology Group?**

RTG is an Australian-owned national Consulting and Services business that commenced in 1985. Our cohesive team provides consulting services, solutions, and day-to-day support mainly in 'care' industries such as education, the aged, health care, and not-for-profit.

We believe in what our customers want to achieve and how we can partner with them to Make a Difference in reaching those outcomes. Our high customer net promoter scores are a testament to our team's expertise and attitude.

Our people are driven by the fact that
- we can make a difference/ an impact on something meaningful - technology is the enabler, not the outcome._ Our focus is on people and what they want to achieve and then how we can collaboratively develop a plan forward.
- BECOME PART OF OUR DYNAMIC TEAM AND HELP US DRIVE STRATEGIES, SOLUTIONS, AND SUPPORT THAT ENSURE OUR CUSTOMERS HAVE THE ULTIMATE TECHNOLOGY EXPERIENCE_

**Please Note

  • Grounds Support Officer

    2 days ago

    Mount Barker, South Australia King's Baptist Grammar School Full time $50,000 - $70,000 per year

    King's Baptist Grammar School is seeking a practical, proactive and community-minded Grounds Support Officer to join our Adelaide Hills campus team. This role is ideal for someone who enjoys working outdoors, takes pride in maintaining beautiful and functional spaces, and thrives in a collaborative, faith-based environment.About King'sKing's is a...

  • ▷ Urgent Search: ICT Support Officer

    7 days ago

    Mount Gambier, Australia Catholic Education SA Full time

    Catholic Education Office, 116 George Street, Thebarton, South Australia, Australia - Work on a variety of exciting tasks using contemporary technologies - Friendly, inclusive and welcoming culture - Port Pirie/ Mid North region About the Opportunity We have an exciting opportunity for a full-time, permanent, ICT Support Officer to join the ICT team at...

  • Education Support Officer

    5 days ago

    Mount Barker, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 869897 **Location**: 5251 - MOUNT BARKER **Job status**: Ongoing **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network, Mount Barker**: - **Salary**:ASO3 $67,589 to $72,033 p.a. (Pro-rata)**: - **Permanent Part time position working 18.75 hours per week** **Overview** Job Opportunity:...

  • Aso2 - Administrative Officer, Student Support Services

    5 days ago

    Mount Barker, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

    **Department for Education** **Job reference**: 698499 **Location**: 5251 - MOUNT BARKER **Job status**: Short Term Contract **Eligibility**: Open to Everyone **Why work with us** Every child and young person deserves a great education. We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with...

  • Compliance Officer

    2 weeks ago

    Mount Barker, Australia SA Government -HILLS AND FLEURIEU LANDSCAPE BOARD Full time

    **Hills and Fleurieu Landscape Board** **Job reference**: 631795 **Location**: 5251 - MOUNT BARKER **Job status**: Long Term Contract **Eligibility**: Open to Everyone **Compliance Officers - Hills and Fleurieu Landscape Board** If you’re passionate about protecting South Australia’s landscapes and have a keen eye for compliance, this is your chance to...

  • Business Development Representative(Ict)

    3 days ago

    Mount Waverley, Australia Dotsquares Pty Ltd Full time

    **In this role**_, you will be required to generate new leads by utilizing your past experience, professional relationships, exhibitions & trade fairs, LinkedIn, cold calling, networking, digital marketing, etc. Meet companies of all sizes from sole traders to SME's, Corporates, Universities, Government bodies etc. to pitch our cost-effective IT services...

  • Administration Officer

    6 days ago

    Mount Barker, South Australia Paramount Browns Full time $45,000 - $60,000 per year

    Administration Officer – Full TimeParamount Browns Mount Barker StoreProudly South Australian & Family-Owned BusinessAre you an enthusiastic, self-motivated person with excellent computer and organizational skills? Paramount Browns Mount Barker is looking for an Administration Officer to join our positive, engaging workplace.About the RoleThis full-time...

  • Administration Officer

    6 days ago

    Mount Barker, Australia O'Brien Electrical Full time

    Administration Officer position available **Location**: O’Brien Electrical & Air Conditioning Mount Barker **Employment type**: Permanent **Start date**: Immediate start is preferred **Remuneration**: Negotiable based on experience, skill, and ability - A chance to lead - Be part of a rapidly growing local business - Join a highly motivated and...

  • Administration Officer

    2 weeks ago

    Mount Barker, Australia Top Line Furniture Full time

    **Now Hiring: Administration Officer**: - Crafting the Heart of Our Dream Team_ At **Top Line Furniture**, we don’t just build cabinetry - we create the spaces where life happens. As a proud South Australian business, we’re committed to excellence, craftsmanship, and genuine connection with every client, supplier, and team member. Now, we’re on the...

  • Medical Liaison Officer

    21 hours ago

    Mount Barker, Australia SA Government -SA HEALTH Full time

    **SA Health** **Job reference**: 869627 **Location**: 5251 - MOUNT BARKER **Job status**: Ongoing **Eligibility**: Open to Everyone - **Barossa Hills Fleurieu Local Health Network, Mount Barker**: - **Salary**:ASO2 $58,709 to $63,154 p.a.**: - **Permanent Full time position** **Overview** The Administrative Officer Medical Services is an entry-level...