Intake Coordinator

**_About You_**

Are you looking for a role that allows you to give back to the community while utilising your skills? Do you want to join an organisation that leads with purpose and puts people at the center of everything it does?

**_About Us_**

Mamre is one of Brisbane's longest-running disability support providers. As a not-for-profit organisation, we work to give back to our community and empower the individuals we support with the skills and resources to live the life they choose.

**_ What we can offer you_**
- ** Flexible working arrangements** where you can work between your home and our Windsor Head Office.
- An attractive remuneration package, including **Salary Packaging** - save up to **$15,900 **per year tax-free
- In addition to your tax-free benefit, you can also use up to **$2,650** of your pre-tax income to pay for **entertainment expenses** (meals, holiday accommodation etc.)
- An **Employee Assistance Program** - a free and confidential phone-based counselling service available to all staff and immediate family members

**_ About the Role_**

The Intake Coordinator is the designated point of contact for all potential clients, their families and/or representatives providing a responsive service to move them through the pre-engagement process to service delivery.

The position is responsible for the implementation of a coordinated intake process that identifies client support needs including co-designing supports, development of service quotes and client agreements and the collation of client specific data.

The Intake Coordinator instils confidence in potential clients and stakeholders to choose Mamre as their provider of choice.

**KEY ACCOUNTABILITIES AND RESPONSIBILITIES**

**Intake**
- Lead the centralised intake process for initial inquiries across all Mamre services
- Promote the unique value proposition of Mamre Association
- Influence a positive customer journey and respond to inquiries with immediacy
- Obtain accurate information for client case files and organisational records within a person-centred active support framework
- Determine clients' eligibility for Mamre's services and referring potential clients to other more relevant services if required
- Meet with potential customers and assess their requirements based on the NDIS funded supports detailed in their approved NDIS plan
- Promote the dignity of and positive image of clients within their communities, maximising the opportunities for clients to participate in and contribute to the communities in which they live
- Develop support plans for clients consistent with NDIS plans to ensure achievement of key outcomes and goals and present to clients (or their representative) for approval
- Demonstrate agility in responding to Customer choice when gathering information to prepare the service agreement, schedule of supports and other relevant documents.
- Work within constraints of funding levels in line with each client
- Liaise with Finance and Operations to develop appropriate quotes that meet the needs of potential clients and the organisation’s requirements
- Facilitate initial support assessments and risk assessments as needed with clients or their representatives
- Liaise with Team Leaders around actioning new client services to ensure positive intake and commencement of service delivery
- Liaise with internal and external stakeholders to ensure successful facilitation of NDIS plans and support client outcomes
- Ensure effective and professional communication with Operations and provide weekly service reports
- Link with Clients and their Families, Local Area Coordinators and/or Support Coordinators (as client representatives) to facilitate access to community resources
- Ensure the Customers pathway meets the requirements under the NDIS Practice Standards.
- Update internal systems and CRM systems used to access clients plans, track funding and facilitation of services
- Seek out networks and increase lead generation for Mamre and business growth opportunities
- Monitor any changes to the NDIS Price Guide so information provided to supported people is current
- Update the schedule of supports and calculator tool for any rate changes and communicate these changes to the service delivery managers.

**Customers**
- Assist in building a positive relationship between each Customer (their family/network) and Mamre by continually informing people of who we are, what we do and how we can help.
- Explain important documents to customers in a way that makes them feel reassured with further processes they may need to occur prior to accepting the intake (i.e. discussing restrictive practices).
- Work in partnership with the Customer understand their NDIS goals and how Mamre Review, monitor and provide quarterly reports on goal attainment progress for each Customer.
- Provide supported people annual reports on goal attainment progress for NDIS review planning meeting.
- Support each Customer to understand their NDIS Plan (where