Case Officer

2 days ago

Melbourne City Centre, Australia Court Services Victoria Full time

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

**About the Role**

The Case Officer plays a critical role in supporting VCAT's case management process by ensuring matters are jurisdictionally sound, procedurally complete, and ready for hearing. The role involves conducting jurisdiction checks, preparing cases, and ensuring all necessary documentation and procedural steps are completed efficiently. By ensuring matters are properly prepared, the Case Officer contributes to reducing inefficiencies and delays in hearings and resolutions.

Duties and repsonsibilities include:

- Proactively liaise with applicants, respondents, legal representatives, and internal teams to resolve procedural issues prior to hearings.
- Support Tribunal Members by ensuring cases are hearing-ready, improving overall caseflow efficiency.
- Maintain accurate and up-to-date case records within VCAT's case management system.

**About You**

This role requires high attention to detail, analytical skills, and knowledge of VCAT's rules and procedures to effectively manage cases before they proceed to hearing. Case Officers work closely with internal stakeholders, including Tribunal Members, legal representatives, and administrative teams to streamline case progression.

Case management experience in a legal, tribunal, or government setting is desirable.

**How to apply**
- resume
- a short cover letter

**Other information**

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

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