Service Desk Analyst

4 days ago

Melbourne, Australia Profusion PAC Pty Ltd Full time

12 month contract with a view to extension/perm
- Global financial services organisation
- Collaborative, high-performing culture
- **IT Service Desk Analyst Level 2 - 12+ month min contract**:

- **Global financial services organisation**:

- **Collaborative, high-performing culture**
- **WFH 2 days per week minimum**

**Company Overview**

Profusion is working with a global financial service client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team.

**Role Overview**

In this role you'll provide Level 2 support covering escalated support for the internal business, in an ITIL framework. You will provide excellent customer service and technical expertise.

This will include but not limited to:

- End-user support
- Managing urgent tickets
- IT Asset Management (Hardware & Software)
- Liaising with business stakeholders

**Skills and Experience**
***
You will be a sharp and enthusiastic self-starter with ambitions to grow and learn in the Infrastructure space.

The following skills and experience are required to be considered for this position:

- Demonstrated knowledge of Microsoft operating systems.
- A strong service focus
- ITIL experience.
- ServiceNow ticketing system experience.
- Microsoft Office 365 (migration, support and management) desired
- Sound ability to quickly identify and diagnose errors and resolve these logically in a short time frame.
- Outstanding customer service skills.
- Excellent written and verbal communication skills

**What’s on Offer**

This role offers a broad scope of work and the opportunity to grow and develop within a business with proven career pathways.

Benefits includes:

- Professional working environment
- Modern office close to a major CBD train station
- Competitive daily rate
- Hybrid model WFH 2 days

Profusion respect people, value diversity and are committed to equality.

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