Customer Assist Loss Recoveries Officer

5 days ago

Melbourne, Australia Latitude Financial Services Full time

Yearly salary reviews.

We're looking for a Customer Service Superstar to join our team In this role, you'll be responsible for helping us recover payments on overdue accounts. You'll use a variety of tools and techniques to track down customers and collect payments. You'll also be responsible for providing excellent service to our customers.

In this role, you’ll be responsible for:

- Conduct outbound/inbound telephone-based collection/recovery activity on post charge-off accounts.
- Obtain promises to pay from post charge-off accounts by setting and reviewing action dates
- Make realistic payment plans with customers using negotiation skills
- Determine appropriate recovery steps to establish a relationship with the customer.
- Provide customers with solutions and tools to assist with paying their accounts
- Skip trace customers with no contact details or unsuccessful contact attempts.
- Employ skip trace tools and databases for accurate and up-to-date information
- Make sound decisions about the next step in the legal process if other avenues are exhausted.
- Recommend repossession or legal action where required and within policy.
- Assess a customer's income and expenditure to determine their ability to pay.
- Negotiate debt settlement payment plans, seeking to maximise net recovery.
- Work in a blended role where related admin work is completed within required NCCP timeframes.
- Record all customer expressions of dissatisfaction in Accord

Ideally, we're looking for the following:
Experience & Knowledge
- Previous Collections/Recoveries experience is a nice to have.
- Knowledge of regulatory frameworks including Debt Collection Guidelines, privacy legislation etc.
- Experience dealing with difficult customers and negotiating.
- Sound knowledge of debt recovery, including legal processes
- Strong negotiation skills
- Excellent communication skills (both verbal and written)
- Good decision-making ability
- Ability to work autonomously and execute on targets in a compliant environment

Technical Knowledge
- Vision Plus Host System (desirable)
- Mercantile Host System (desirable)
- Use of web base skip trace tools / databases.

Sound like you? That's a good sign In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money. Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better. Always living and breathing our values. Act Right, Show Care, Be Curious.
- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens._

  • Customer Recovery Officer

    1 week ago

    Melbourne, Australia Jetstar Full time

    **Working on challenging and exciting initiatives.**: - ** Join and support our Customer Recovery team at Jetstar.**: - ** 12 month fixed-term opportunity based in our Collingwood office.** If you’ve ever thought about a career in aviation — now is the perfect time to take off with Jetstar! We are undertaking one of the biggest recruitment campaigns...

  • Recoveries Specialist

    1 week ago

    Melbourne, Australia Procare Group Full time

    Join a leading national provider of insurance risk and solutions services! - Supportive and collaborative team and management! - Attractive bonus incentive scheme on offer! From a family-started company to an ever-growing leading national business of over 25 years, we’re committed to being the most respected national insurance risk and solutions services...

  • Vision Rehabilitation Assistant

    3 weeks ago

    Melbourne, Australia Vision Loss Rehabilitation Canada Full time

    Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset? Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists...

  • Uniformed Loss Prevention Officer

    2 weeks ago

    Melbourne, Australia Myer Full time

    **Job no**: 942663 **Work type**: Permanent / Full time **Location**: Melbourne City **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.** **Myer is a place for finding life-long friendships, a safe space with a big heart. Here,...

  • High Salary! Specialist, Orientation

    3 weeks ago

    Melbourne, Australia Vision Loss Rehab Full time

    Do you want to work for a health care organization that changes people's lives? One that not only cares deeply about clients, but also values that its employees are its greatest asset? Vision Loss Rehabilitation Canada is a unique health services organization that serves people who are blind or partially sighted across the country. Our certified specialists...

  • Recovery Officer – Remote

    7 days ago

    Melbourne, Victoria , Australia Caitlin's Business Full time $50,000 - $70,000 per year

    Summary:As a Recovery Officer in our Property Recoveries team, you will play a crucial role in managing pre-litigated recovery claims for damages to our customers' property. This entry-level position is ideal for individuals looking to start their career in the financial services industry, specifically within claims management. You will investigate incidents...

  • Claims Recovery Manager, Pacific

    1 week ago

    Melbourne, Australia American International Group, Inc. Full time

    Claims Recovery Manager, Pacific **#LI-JC1** At AIG, we are reimagining the way we help customers to manage risk. Join us as our Claims Recovery Manager, Pacific to take your Recoveries career to the next level with a global market leader. AIG Australia is a leading provider of insurance products and services for commercial and personal insurance...

  • High Visibility Loss Prevention Officer

    1 day ago

    Melbourne, Victoria, Australia Constant Security Services Pty Ltd Full time

    CONSTANT is an industry leader in security and workforce solutions, proudly partnering with major retailers across Australia, one of which is Woolworths.We are committed to integrity, excellence, innovation, and community, and value cultural diversity and inclusion in our team.We are currently seeking a permanent part-time (currently 32 hours per week) High...

  • Loss Adjuster

    5 days ago

    Melbourne, Australia Procare Group Full time

    Join a leading national provider of insurance services - Flexible working arrangements - work from home! - Opportunities for professional development and growth From a family-started company to an ever-growing national business of over 20 years, we’re committed to being the most respected national insurance risk and solutions services business in...

  • Legal Assistant

    7 days ago

    Melbourne, Australia Engage Personnel Full time

    Join a wonderful Special Counsel and his supportive team - Focus on Litigation, Dept Recovery & Insolvency - New Modern Office, Award Winning Firm & Excellent salary A fantastic opportunity for a Legal Assistant / PA to join a successful mid-tier practice in the CBD. Supporting across Litigation / Debt Recovery & Insolvency - **Join a wonderful Special...