Reservation Agent

Hospitality / Travel / Tourism

Front Office

QLD Other

Part-time

3/11/2025

Join Our Team

Are you a dynamic and experienced hospitality professional looking to take the next step in your career? We have an exciting opportunity for a Reservations Agent to join our team on a permanent part-time capacity and be an ambassador of our two properties brands.

The Role

As a Reservations Agent, you will need to anticipate our guests' needs by going the extra mile, and handling enquiries efficiently and attentively throughout the guest booking process, working across various booking methods and technology platforms.

You will take pride in delivering the highest level of quality in both product and service. You will work effectively with other parts of our hotel operations team to ensure a great experience for each and every guest. Your energy, drive and positive attitude will be contagious to your teammates. You will be able to think on your feet and problem solve, and you will be passionate about contributing to the bigger picture with an attitude of continuous improvement.

About You

Previous experience in reservations, group reservations or within a hotel front office environment is highly desirable.

• Strong computer literacy is required and experience with a property management system, in particular Opera Cloud would be advantageous.
• Able to demonstrate extremely high attention to detail will be important to your success.
• Great time management and organisational skills with the ability to multitask.
• Excellent customer service with a professional and friendly demeanour.

Why join us

• Work across our two properties, The Ville Resort-Casino, the region's premier destination for dining, events, and entertainment as well the region's newest luxury hotel; Ardo.
• Permanent Part-time position.
• Attractive remuneration, with penalties applicable on weekends, late nights, and public holidays.
• Idyllic location in tropical North Queensland.
• Uniforms supplied and laundered.
• Free car parking.
• Employee Assistance Program.
• Corporate discount on health insurance.
• Paid Parental Leave.
• Generous discounts across Morris Group.
• Permanent career opportunities with pathways into leadership and management levels and between sister properties around Australia.

About Us

The Ville is tropical North Queensland's premier destination for dining, events, and entertainment; located in gorgeous Townsville boasting 300 days of sunshine every year. Rising from the edge of the Great Barrier Reef, The Ville combines casual sophistication with the vibrant, playful spirit of modern Australia. Featuring award winning restaurants, world-class facilities and entertainment, The Ville is one of Queensland's hottest tourism destinations.

Our parent company, Morris Group, also owns and operates a collection of hotels and luxury lodges in North Queensland including Orpheus Island Lodge, and Mt Mulligan Lodge, in addition to Morris Hospitality, a Melbourne-based hospitality company that operates some of the city's most iconic hotels.

As part of Morris Group, we are passionate about driving sustainability action and being part of the shift toward a net zero future. That's why sustainable practices are at the heart of everything we do. We live and breathe it so that future generations can enjoy all the spoils our region has to offer. We are continuously working toward group-wide goals that focus on People, Place, and Planet. We're on a mission to find a better way to do the work we love to make a positive impact for the world around us.

How to Apply

Sounds like you? Apply now

Please note: Applicants must have eligible working rights in Australia.

Morris Group is an equal opportunity employer and welcomes people from diverse backgrounds and life experiences, including race, religion, gender identity or expression, sexual orientation, nationality, disability, or age.