Incident & Complaint Manager

2 weeks ago

Melbourne, Australia Equity Trustees Full time

We have a fantastic opportunity for you to join our Oversight, Risk and Insurance team in the Superannuation Trustee Office (STO). You will manage and oversee incidents and complaints within STO, and its administrators and insurers, to an appropriate outcome within the STO's risk appetite that's fair, reasonable and consistent with member interests.

**About the role**:

- Relationship Management
- Contribute to Audits / Projects
- Reporting to Key Stakeholders
- Incident Management
- Complaint Management

**What you'll need to succeed**:

- Previous experience in line 1 or line 2 compliance role in superannuation / financial services
- Knowledge of the superannuation law and complaint management highly regarded
- Demonstrated abilities in key stakeholder engagement and influencing
- Ability to prepare high-quality written reports for presentation to senior stakeholders
- A commercial orientation with a continuous improvement mindset.
- Ability to organise/prioritise tasks and work efficiently and independently.
- Sound computer skills, Word, Excel, PowerPoint etc.
- Tertiary qualification in Business, Finance, Law or related field

**What we can offer you**:

- A warm, open and supportive culture
- An attractive remuneration package, including reward and recognition programs
- An employee wellness program, including discounted health insurance and an employee assistance program
- A workplace volunteering and giving program to enable you to help others in the community
- Discounted tax and estate planning services
- Great central CBD location, modern office fit-out and end-of-trip facilities.

**About us - Trusted since 1888**

Equity Trustees was established in 1888 and is now one of Australia's largest specialist trustee companies. We help our clients grow, manage and protect their wealth now and for generations to come. As a trustee company, it is our responsibility to always act in our clients' best interests, ensuring they feel safe, valued, and cared for.

We are committed to providing a workplace that is flexible, rewarding, and supportive of individual development. Just as you will help us grow our business, we will help you grow in your career.

Agencies please note that this vacancy is being managed directly by the Equity Trustees' HR team. We will contact our preferred agency partners should we require additional support. Thank you.

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