National Operations State Service Centre

EMPLOYMENT TYPE - Ongoing Full time; Casual; Ongoing Part time
LOCATION - ACT
AFP BAND & SALARY - Band 03 ($72,339.00 - $84,458.00) plus 22% composite allowance
JOB REFERENCE NUMBER - 15004
This advertisement is to fill current vacancies and create a merit list for future ongoing or non-ongoing vacancies arising over the next 12 months.
Did you know?
The mission of the Australian Federal Police is to provide dynamic and effective law enforcement to the people of Australia. It provides policing throughout Australia in relation to the prevention and detection of crimes against the Commonwealth, its laws and integrity, and community police services to the Community of the ACT.
Working for the AFP provides you with a diverse and rewarding career. Whether you immerse yourself in a position on the frontline, or provide critical operational or professional support, the work you do makes a big impact on the people of Australia.
We recognise your contribution to our workforce and offer generous remuneration and conditions including:
Six weeks (30 days) of paid annual leave per year + additional paid Christmas stand down
4 extra days of mandatory rest leave per year
18 days of paid personal leave per year
Generous superannuation of 15.4%
18 weeks paid Parental Leave for Primary Caregiver (and 11 weeks for Secondary Caregiver) + additional unpaid leave entitlements for up until 24 months from the child’s date of birth or placement
Generous salaries and incremental salary progression governed by the AFP Enterprise Agreement
Flexible and hybrid working arrangement that provides work/life balance
Health & wellbeing services - with a focus on early intervention, education and prevention
Access to ongoing training and professional development opportunities
What is the role?
Are you looking for an opportunity that offers meaningful work and allows you to showcase your professionalism and customer service skills? If so, we have the perfect opportunity for you
National Operations State Service Centre (NOSSC) is the centralised entry point for reports and requests to the AFP, providing operations support 24 hours a day, 7 days a week. Applications are sought from applicants wishing to be considered for the role of NOSSC Watch Floor Officer to triage critical information and respond to incidents and other emergency situations. This position is open to being offered on a full-time, part-time or casual basis to suit the 24/7 rostered operations of the NOSSC team.
Watch Floor Officers are responsible for the day-to-day completion of Watch Floor tasks relating to radio communications and routine Watch Floor operations matters. Under the supervision of the Watch Floor Sergeant and guidance from the Senior Team Member (STM), you will complete all routine tasks and seek assistance from the STM where required.
As a Team Member in the AFP you will be required to contribute to the achievement of outcomes in accordance with the regulatory framework, the AFP Code of Conduct and the AFP Governance Instruments. It is expected that the successful applicant will deliver on the core responsibilities and meet any requirements of the position as outlined below.
What will you do?
Provide radio and telecommunication support to frontline policing and protective service officers.
Coordinate responses to alarm activations and liaise with key stakeholders and dispatch units.
Under direction of the Watch Floor Sergeant, support the response to critical incidents at airports and Protected Establishments around Australia.
Search for entities using both open source and AFP internal systems to support critical incidents as well provide after-hours assistance for urgent and critical matters for international teams.
Manage border alerts and alert activations, including liaison with relevant government stakeholders.
Operate in the AFP’s national call centre, managing queries in relation to requests/reports from the public, airport watch list and the family law court, as well communication with mental health consumers.
Essential Requirements
A Negative Vetting 1 (Secret) security clearance or the ability to obtain one.
Strong aptitude for problem solving and analytical processing.
Demonstrated ability to proactively contribute within a team.
Excellent communication skills, including high-level writing, editing and presentation skills, and effective cross-cultural communication.
Desirable Requirements
The following skills and/or experience would be highly regarded:
Demonstrate self-awareness and a commitment to personal development.
Ability to assess, evaluate and analyse information to develop arguments using logic and evidence.
An understanding of the role of law enforcement investigations and intelligence.
Proven and applied data literacy, information management and applied research skills.
Manage a high volume of tasks, prioritise and triage urgent matters appropriately.
Additional Information
This role is located in Canberra and applicants are expected to