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Client Care Manager
2 weeks ago
Competitive salary + 17.5% leave loading |$80 - $90,000 ++
- Lead with heart in a fast-paced emergency vet hospital.
- Access to training, leadership development, and career progression
Join Animal Emergency Services (AES) Carrara and play a key leadership role in delivering an exceptional experience for clients, patients, and referring vets.
**About the Role**:
We are seeking an experienced Client Care Manager (CCM) to lead our dynamic front-of-house (CCR) team. This role is pivotal in ensuring a positive, seamless, and compassionate experience for every client — from emergency arrivals to aftercare follow-up.
**As Client Care Manager, you will**:
- Lead and coach a team of Client Care Representatives
- Champion a culture of empathy, accountability, and service excellence
- Oversee FOH operations including rostering, workflows, and service delivery
- Drive referral relationships and community engagement
- Collaborate with hospital leadership to deliver business growth and exceptional care
**About You**:
You're a natural leader who thrives in a fast-paced, client-facing environment and enjoys leading a team with heart and purpose, whilst ensuring high level of standard in service and customer experience.
**You’ll bring**:
- Leadership experience managing a team in a customer-focused environment
- High-level communication, conflict resolution and coaching skills
- Proven ability to manage operations and improve service workflows
- Marketing or community engagement experience (desirable)
- Veterinary, medical or emergency services background (advantageous, not essential)
**Why Join AES Carrara**
- Competitive wages $80 - 90k plus super.
- Significant discounts on pet treatments and products.
- Access to our Fitness Passport program.
- A dedicated wellbeing committee offering resources like mental health first aid, flu vaccinations, and wellness podcasts.
- Comprehensive Employee Assistance Program (psychology, nutrition, and sleep support).
- Career development opportunities, including leadership, specialization, and management training.
- The ability to grow within the company, with internal promotions and transfers available.
- Flexible roster structures for improved work-life balance.
- Practical perks like stocked snack cupboards
- Work for an independently employee-owned business with a supportive team.
