Central Reservations Supervisor

7 days ago


Brisbane, Australia Civeo Full time

**Position overview -**

**This is a 12-month maxterm contract and a remote working role**

**Key Responsibilities -**
- Supervise and lead the Central Reservations Team, providing guidance and support
- Ensure all reservations are handled efficiently and accurately
- Monitor and manage daily operations to meet performance targets
- Train and mentor new team members
- Handle escalate customer queries and solve issues promptly
- Collaborate with other department to ensure seamless guest experiences
- Prepare and analyse reports to identify trends and areas for improvementImplement and maintain reservation policies and procedures

**Key Responsibilities -**
- Proven experience in a supervisory role within the reservations or hospitality industry
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in reservations systems and software
- Ability to work flexible hours, including weekends and holidays
- A customer focused mindset with a passion for delivering excellent serviceProficient with Microsoft Office Software

**What we offer -**
- Remote role - Tuesday to Saturday roster
- Opportunities for professional growth and developmentA supportive and collaborative work environment

**About Us**

Civeo Australia, a division of Civeo Corporation, provides workforce accommodation services globally. In Australia, we own 9,000 permanent rooms across QLD, NSW, and WA, and operate more than 20,000 rooms in client-owned properties in remote regions of WA and SA. Our services include accommodation, food services, housekeeping, and property maintenance. With over 40 years of experience, Civeo supports individuals who live and work away from home.

We're committed to fostering sustainable partnerships and inclusive opportunities in all the communities we operate in. By actively engaging with Traditional Owners and First Nations Businesses, we're not just operating accommodation villages, we're nurturing relationships that honour the rich cultural heritage of the land.

We're safe, welcoming and proud to encourage Aboriginal & Torres Strait Islander people to join us.



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