Reservations Supervisor

Trade in ordinary for extraordinary at **Hotel X — Fortitude Valley**. Perfectly placed in the heart of Brisbane's fashion, nightlife, and restaurant scene, Hotel X promises a 24-hour feast for your senses, with playful and unexpected hints of luxury at every turn. From iconic artwork and avant-garde interiors to our rooftop pool and phenomenally chic bistro Bisou Bisou, every detail is undeniably indulgent.

At **Hotel X**, we look for people who are ready to show up and change the world, one interaction at a time. You will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time You will enjoy being surrounded by luxury and understand the importance of creativity, culture & community.

**OUR CULTURE & VALUES**
- Deliver excellence through service
- Embrace a growth mindset
- Communicate honestly and transparently
- Consider people, community and planet
- Have each other's backs and respect differences
- Show up and bring positivity
- Take accountability & own our mistakes
- Entrepreneurial mindset where innovation is key we want to lead the way and are lucky to have the flexibility to do so

**HOW WILL YOU HELP US ACHIEVE OUR GOALS?**

Your exceptional communication skills and natural sales ability will drive revenue through strategic up-selling and suggestive selling techniques. An organised and systematic approach to reservations management, coupled with your meticulous attention to detail, will ensure every booking is handled with precision and care.

We're seeking a dynamic leader who can effortlessly supervise reservation operations while maintaining the highest standards of guest service. You'll coordinate with multiple departments, manage third-party distribution channels, and ensure our property management system is optimised. Your local knowledge will shine as you assist guests with recommendations, while your analytical skills will be crucial in monitoring occupancy rates and preparing reports. You're not just processing bookings; you're crafting the first impression of the Hotel X experience.

**WHO WILL YOU WORK WITH?**

Working as the Reservations Supervisor, you are encouraged to bring your unique personality and perspective (your X factor). Reporting through to the Front Office Manager, you will work collaboratively with Front Office, Sales and Finance teams. This role requires flexibility to work rotating shifts and conduct team briefings in the absence of management.

**WHAT YOU WILL BRING TO THE TABLE**

We're seeking individuals with a diploma or degree in hotel management from a recognised institute, plus a minimum of 2 years hotel working experience. Demonstrated expertise with OPERA Point of Sales system is essential, along with strong knowledge of rate management and OTA channel operations. Your reservations experience, combined with exceptional written and verbal communication skills, will ensure seamless correspondence and guest interactions. Knowledge of the local area to provide guest recommendations is essential, and your ability to work under pressure while maintaining accuracy will set you apart.

**WHY CHOSE US?**

As a valued member of our dynamic team, you will have access to:

- Fun Enjoy team building, regular events, and a vibrant atmosphere
- Discounted childcare and gym memberships with our corporate partners
- The IHG Employee Room Benefit & Friends and Family Program
- Sales incentives and recognition schemes
- Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources
- Career development, mentoring and community support opportunities
- The chance to experience a unique Hotel environment, a little different to the norm

Come and discover, the ultimate experience of **_luxury, hospitality and style_** at Hotel X.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.