Customer Success Manager

Job Category

Customer Success

Job Details

**About Salesforce**

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you’ve come to the right place.

The Customer Success Manager for Tableau serves as a named resource and partner for our Signature Success customer organisations. They orchestrate all deliverables their customer is entitled to, including coordinating the day-to-day customer experience from onboarding through contract renewal and expansion. They develop deep relationships with their customers’ team members and pair that with relevant industry knowledge to improve implementation health. They will identify and address technical concerns and requests, while aligning to customer priorities, projects, and problems. This role will partner across Salesforce to provide a unified Signature experience for their customers.

**Responsibilities**
- Develop an in-depth understanding of the customer’s Tableau environment, business partners, and their reporting and analytical needs.
- Offer standard methodology guidance and recommendations for optimum health and performance of the Tableau ecosystem.
- Effectively aligns with and manages both Business & Technical Stakeholders around customer goals ensuring value is delivered through the Signature offer.
- Build strong multi-functional working relationships with Sales, Support, Engineering, and Product Management.
- Act as a single point of customer accountability covering Signature entitled customers, while building and maintaining strong trusted relationships.
- Conduct regular deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.
- Orchestration of technical resources & delivery of technical information.
- Drives Customer Success Score metrics for customers and handles Escalations and Red Accounts.
- Contributes to Tableau knowledge, community, and training resources.

**Preferred Qualifications and Skills**
- Experienced professional with 5+ years of relevant industry expertise in Customer Success, Analytics, -Technology Consulting, and/or Solutions Architecture.
- Hands-on experience with Enterprise Analytics/Data Technology such as Data Cloud, Tableau, Power BI, Oracle Analytics, Domo, etc or experience advising stakeholders around these similar platforms.
- Strong consultative skills, deep curiosity, and confirmed results working as a Trusted Advisor to drive business value for customers. Able to explain highly technical issues to a non-technical audience.
- Outstanding communication and presentation skills with a demonstrated track record of influencing effectively at all levels of the organization.
- Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and be adept at handling objections.
- Degree or equivalent experience required. Experience will be evaluated based on the strengths you'll need for the role (e.g. demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

**Accommodations**

**Posting Statement**
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

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Accommodations

Posting Statement

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national