Fraud Investigator

1 week ago

Sydney, Australia humm Full time

Are you passionate about identifying and preventing fraud?
- Be part of a small and supportive team
- Flexible working with work from home and back to base days

**We Dream. We Design. We Deliver.**

This is the place where you’ll be hands on. Where new ideas are welcomed and expected.

At every level - and in every role - we’re doers and builders. Not Managers and minders.

hummgroup (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.

**What's so exciting about this role**

This is a critical role within our Credit Risk team, who are responsible for protecting hummgroup and its customers from fraud through world class detection, investigation, data analytics, system optimisation and insights.

In this role you will be responsible for reviewing and investigating possible fraud activities. You will provide a high degree of customer support and interaction to establish positive outcomes.

**What does an average day look like?**

No day is average at **humm**group, but here’s an idea of what you can expect to do in this role and what you will be responsible for:

- Review and manage fraud and customer disputes generated from customer advice, take proactive steps to determine whether the disputes are legitimate and determine a course of action of recovery through MasterCard scheme rules.
- Liaise with customer and merchants to check the validity of dispute transactions. Work with customers to ensure they’re kept fully informed; manage the relationship end-to-end until the investigation is complete/issue resolved.
- Conduct dispute reviews and manage the process end-to-end - information gathering and data collection, liaising with merchants and customers.
- Compile reports and intelligence for operational reporting as required.
- Work unsupervised and under challenging deadlines
- Prioritise workload and proactively call out delays

**Who will thrive in this role?**
- Proven experience in the Banking/Finance industry
- Experience in the Chargeback Dispute Management
- Experience in Fraud, Collections, Credit risk or a similar role (desired not essential)
- General knowledge of Collections/Recoveries statutes especially Consumer Credit Code & Privacy Act (desired not essential)
- Customer service experience
- Excellent communication skills (written, verbal, listening and presentation)
- Strong interpersonal skills (able to interact with people at all levels)
- Excellent problem-solving and facilitation skills
- Excellent skip tracing skills & investigative skills
- Keen eye for detail and analytical thinking

  • Fraud Investigator

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Fraud Investigator** **Role Title**:Fraud Investigator **Role Type**:1 x Ongoing Full-Time **Location**: Sydney **Salary range for SNSW Grade**7/8**: $102,899 - $121,317, plus superannuation and leave loading **About the Role**: The Fraud Investigations & Management team plays a critical role to ensure integrity and effectiveness of Service NSW...

  • Lead Fraud Investigator

    3 hours ago

    Sydney, New South Wales, Australia beBeeFraud Full time $90,000 - $115,000

    Job RoleThis role is for a professional with experience in fraud investigations who can manage incoming reports and conduct thorough investigations into various types of fraud cases.ResponsibilitiesManage fraud reports ensuring timely assessment and case handling.Conduct investigative work using internal systems to detect patterns of suspicious activity on...

  • Fraud Investigations Specialist

    2 days ago

    Sydney, New South Wales, Australia beBeeInvestigation Full time $100,000 - $140,000

    We are dedicated to delivering a world of opportunity for our customers and colleagues. Our unique expertise, capabilities, breadth, and perspectives provide opportunities for growth through global connectivity.As part of our team, you will have access to tailored professional development opportunities, competitive remuneration, and a range of employee...

  • Fraud Investigations Officer

    2 days ago

    Sydney, New South Wales, Australia Hsbc Full time

    Some career choices have more impact than others.At HSBC, we exist with the purpose of Opening up a World of Opportunity.We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity.We bring together the people, ideas, and capital that nurture progress and growth,...

  • Fraud Investigations Officer

    2 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others.At HSBC, we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas, and capital that nurture progress and growth,...

  • Fraud Investigations Officer

    2 weeks ago

    Sydney, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others.At HSBC, we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas, and capital that nurture progress and growth,...

  • Fraud Investigations Officer

    2 days ago

    Sydney, New South Wales, Australia HSBC Full time

    Some career choices have more impact than others.At HSBC, we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas, and capital that nurture progress and growth,...

  • Fraud Investigations Officer

    2 days ago

    Sydney, New South Wales, Australia Buscojobs Full time

    Some career choices have more impact than others.At HSBC, we exist with the purpose of Opening up a World of Opportunity .We use our unique expertise, capabilities, breadth, and perspectives to provide opportunities for our customers and colleagues through global connectivity.We bring together the people, ideas, and capital that nurture progress and growth,...

  • Fraud Investigations Officer

    2 weeks ago

    Sydney, Australia HSBC Full time

    -Job descriptionSome career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Principal Fraud Investigator

    2 days ago

    Sydney, New South Wales, Australia beBeeFraudInvestigations Full time $90,000 - $115,000

    Fraud Investigations RoleWe are seeking a highly skilled and experienced professional to play a key part in identifying and mitigating live risks associated with fraudulent activities.Main responsibilities will include:Managing incoming fraud reports, ensuring timely assessment and appropriate case handlingConducting utility and proactive investigative work...