Monitoring Operator

3 days ago


Rydalmere, Australia Chubb Fire & Security Full time

**_It's fun to work in a company where people truly BELIEVE in what they're doing _**

**Monitoring Operator**:
**(Customer Service role)**:
We are looking for Monitoring Operators/Contact Centre Operators to join our Rydalmere (Sydney) team.

The role is located in Rydalmere, which is part of the Parramatta council area of Sydney. With free parking on site and a short bus ride away from Parramatta train station, it is an ideal location to work.

**About us**

A leading provider of fire safety and security solutions, we at Chubb Fire & Security Australia are driven by a powerful purpose - to make the world a safer place. We start by living by our value of PROTECT PEOPLE FIRST and our culture is based on BUILDING GREAT LEADERS. We are an industry leader and part of the API Fire and Security group of companies.

**About the Role**
- Work in a fast-paced Control Room role actioning security alarm events and calls Â
- Multitask across a high level of prioritized alarm events and inbound calls.
- Liaise with emergency services, security patrols and a diverse range of clients.
- Work a rotating 24/7 roster.

This is an award-based role (Security Services Industry Award) with multiple rosters to suit operational needs and personal preferences. Shift patterns are based around our 4 on 4 off core teams (12 hour shifts of 2 days, 2 nights), complimented by our supplementary rosters during peak periods. Projected earnings on our rosters are between $72000-$82000 working less than 180 days of the year.

**About You**
- Strong customer service background, ideally in a contact centre environment
- Experience with call centre and/or inbound outbound phone calls.
- Experience with shift work (preferred but not mandatory).
- Australian or New Zealand Citizenship or Permanent Resident
- Team Player
- Strong communication skills and computer literacy
- Calm mannered, high attention to detail and a professional attitude.
- Ability to work autonomously.
- Career focused professional.
- Able to work shift work (12 hour shifts of 2 days, 2 nights, 4 days on, 4 days off)
- Able to work in a contact centre environment
- Able to hold or attain a NSW 1E Security License, Criminal History Police clearance and attend a Pre-Employment Medical.

**What we will offer you**:

- Excellent work life balance '“ work full time and only work 180 days of the year whilst earning $70 to $80k + Super.
- 5 weeks annual leave and the opportunity for overtime
- Supportive team structure with all training provided
- Working for a global organisation which brings job stability and where you are treated like family
- Planning and support for progression towards any role within Chubb
- Access to Chubb Hub - an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment

Are you being referred to one of our roles? If so, ask your connection at Chubb about our Employee Referral Program process

**_We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds. _**

**Additional Information
**About Us, Our Culture & What We Can Offer You**

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. Â We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.


  • Monitoring Operator

    1 week ago


    Rydalmere, Australia Chubb Fire & Security Full time

    **Security Monitoring Operator** **Customer Service - Call Centre** **Full time - Rydalmere, Sydney, NSW** Chubb Fire & Security, an industry leader and part of the API Fire and Security group of companies, are looking for Monitoring/Call Centre Operators to join our Sydney team. The role is located at Rydalmere, Dharug Country, which is part of the...

  • Monitoring Operator

    1 week ago


    Rydalmere, Australia Chubb Fire & Security Pty Ltd Full time

    Security Monitoring Operator Customer Service - Call Centre Full time - Rydalmere, Sydney, NSW Chubb Fire & Security, an industry leader and part of the API Fire and Security group of companies, are looking for Monitoring/Call Centre Operators to join our Sydney team. The role is located at Rydalmere, Dharug Country, which is part of the Parramatta...


  • Rydalmere, New South Wales, Australia Chubb Fire & Security Full time $50,000 - $80,000 per year

    Customer Service Operator - Emergency ResponseVitalCALL - Emergency ResponseFull time, Permanent PositionRydalmere LocationWanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear...


  • Rydalmere, Australia Parramatta City Council Full time

    City of Parramatta have an exciting permanent full-time opportunity working in the Parks & Open Space team. **About the role** As the Operational Support Officer, you will be responsible for providing administration assistance to support the activities and operations of the Parks team to provide efficient customer focused services to internal and external...


  • Rydalmere, New South Wales, Australia Chubb Fire & Security Pty Ltd Full time $60,000 - $80,000 per year

    Customer Service Operator - Emergency ResponseVitalCALL - Emergency ResponseFull time, Permanent PositionRydalmere LocationWanting to join a team where what you do matters and is rewarding to all who you interact with.. While aligning yourself with the globally recognised organisation specialising within their monitoring solutions sector? We want to hear...


  • Rydalmere, Australia Downer Group Full time

    Step up into a leadership role that combines people management with the satisfaction of keeping essential services running smoothly. Work in a role that keeps you active, engaged, and part of a supportive, growing team. **What We Offer**: - Competitive salary and career progression opportunities - Tool of trade provided - Work in a respected and inclusive...


  • Rydalmere, Australia Chubb Fire & Security Full time

    **Comprehensive training provided** **Supportive team environment** **Opportunities to develop your career** VitalCALL is Australia’s first medical monitoring company, providing services to thousands of people for over 35 years. VitalCALL’s aim is to provide safety and independence to people to stay in their own home, by providing them with help if...


  • Rydalmere, Australia Chubb Fire & Security Pty Ltd Full time

    Comprehensive training provided Supportive team environment Opportunities to develop your career VitalCALL is Australia’s first medical monitoring company, providing services to thousands of people for over 35 years. VitalCALL’s aim is to provide safety and independence to people to stay in their own home, by providing them with help if required, at...

  • Quality, Safety

    2 days ago


    Rydalmere, Australia Royal Rehab Full time

    **Description**: - ** Permanent full-time opportunity**: - ** Supportive & friendly leadership team**: - ** Up to $15,900 salary packaging per financial year**: - ** Based in Rydalmere** **About us..**: Royal Rehab is a leading provider of rehabilitation services in brain and spinal cord injury. Our services also include neurological and general...


  • Rydalmere, Australia Hager Electro Pty Ltd Full time

    **Why join the** **Supply Chain & Logistics**department?** Our Supply Chain & Logistics teams implement advanced solutions to manage material flows and optimize distribution, ensuring speed and reliability in product delivery and building a competitive infrastructure. We are committed to leading initiatives, taking concrete actions to ensure the smooth...