CRM Technical Consultant

Human-Centric HR Leader | Data-Driven, People-Focused | Building Better Workplaces Every Day

Base pay range: $140,000.00/yr - $160,000.00/yr

• Design scalable and innovative technical solutions
• Keep abreast of technical advances and propagate to internal teams and clients
• Deliver PoC solutions to demonstrate technical feasibility
• Articulate complex technical concepts
• Align technical design with business needs and technology standards
• Evaluate constraints to identify alternatives, and potentially re-engineer processes
• Translate business requirements into technical specifications
• Create comprehensive design documents and guide the dev team to adopt best practices
• Conduct code, design and architectural reviews
• Define implementation approaches, algorithms and code structures
• Lead initiatives to pilot new technologies and assess their feasibility for adoption
• Mentor and coach engineers to build technical competencies

• Functional
• Proven ability to manage and deliver solutions for MS D365 CRM projects
• Expertise in fitment analysis of customer requirements
• Experience with project problem diagnosis, solution development, client communication, facilitation of decision-making, and managing client expectations
• Ability to estimate large-scale MS D365 CRM implementation programs
• Strong knowledge of performance tuning in Model-Driven Apps implementations
• Knowledge of object-oriented programming, relational database design, and software
• Experience in data integration and migration projects
• Strong knowledge of responding to RFPs/RFIs and proposal creation
• Expertise in program and project management, risk identification, and mitigation
• Technical
• Experience working in D365 CRM, including Power Apps, Plugins, Workflows, Business Process Flows, Business Rules, Actions, and Custom Workflow Assemblies
• Understanding of platform integration patterns and APIs, system integrations, software engineering patterns, and development of architectural/high-level designs within defined architectural frameworks and software engineering patterns
• Comprehensive understanding of functional modules including Sales, Customer Insights, Customer Service, Field Service Automation
• Microsoft Social Engagement, Unified Service Desk, Project Service Automation
• KB Management, Voice of Customer
• Setup, installation, configuration and deployment of MS D365 CRM modules
• Experience in customization and extension of D365 CRM
• JavaScript frameworks like , , , JQuery, CSS, HTML5, AJAX
• Hands-on knowledge of Canvas and Model-Driven applications and the Common Data Service (CDS)
• Experience with Microsoft .NET technologies including .NET Framework, Visual Studio, Source Code Management Systems (TFS)
• Developing REST APIs and integration with external systems through REST APIs
• Working knowledge of source control tools like GIT, VSS
• Data migration experience through tools or MS D365 features
• Hands-on experience in Power Pages, Power Apps Portal (configuration, customization, extension)
• Experience with Microsoft Azure services (Application servers, Database Services, Service Bus)
• Experience with agile methodologies, DevOps, CI/CD
• Exceptional stakeholder and vendor management skills
• Strong, concise documentation, communication and team-handling skills
• Experience leading and developing top-performing teams
• Previous work experience with US, Australian or UK clients
• Knowledge of Jira, Confluence and other project management tools

• Certification in any modules (Sales, Service, Field Service, Project Ops)
• Certification in Microsoft Dynamics 365 Power Platform basics MB 200

Salary band-AUD $140,000 to $160,000 depending on experience, skillset and qualifications

• Mid-Senior level

• Full-time

• Information Technology
• Industries: IT Services and IT Consulting

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.