Care & Services Manager (Duty Manager)

Lead with purpose in a calm, coastal environment.
- Be hands-on, visible, and make every day meaningful.
- Join a supportive, growing team that truly cares.
- Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & _**_soon to be Victoria._**_ Boasting over 30 years’ experience in the sector With its operational head office located on the Gold Coast and close to 3,000 employees nationally our company’s core mission is to #MakeAgedCareGreat for all our residents, their families, our employees and the communities in which we operate by committing to delivering consistent high-quality care, inclusive cultures and best in class operations every day_

**Step into Leadership at Infinite Care’s Cleveland Home**

Imagine starting your day in this peaceful care home that captures refreshing Redland Bay breezes which creates a calm, coastal atmosphere ideal for relaxation and wellbeing; your day begins with both purpose and perspective.

Infinite Care Cleveland Aged Care Home | Redland Bay QLD

From the moment you arrive, you’ll be at the heart of creating a smooth, supportive and connected environment for both residents and staff. Every day brings variety, collaboration and meaningful impact.

We are currently seeking 3 unique individuals who can work across 7 days on am weekday shifts or pm weekday and 1xweekend a fortnight.

**A day in the life could look like**:

- Walking through the home to ensure everything feels welcoming and safe.
- Reviewing staffing allocations, responding to sick calls and filling gaps to ensure care continuity.
- Checking in with each department; clinical, cleaning, catering, laundry, maintenance and engagement teams to make sure the day flows seamlessly.
- Attending meal services, ensuring dining rooms are set, compliance is followed, and our residents enjoy a positive experience.
- Hosting the Heads of Department meeting (or chairing in the GM’s absence) to keep everyone aligned.
- Overseeing new admissions and discharges, which includes checking rooms are ready, as well as supporting families with transitions.
- Jumping in where needed and leading by example.
- Handling feedback and resolving issues promptly, always logging and closing the loop.

This role is about being present, visible, and hands-on in a modern, purpose-built environment, where leadership is lived through action and connection.

If you are unfamiliar with our Cleveland Care Home, take this virtual tour to gain some insight: CLEVELAND QLD

**If you have**:

- Excellent communication skills.
- Strong organisational and leadership skills.
- Ability to handle resident concerns and resolve issues efficiently.
- Attention to detail.
- Time management and prioritisation skills.
- Strong customer service focus is essential.
- A leadership background in aged care, hospitality, retail, clinical, workforce management of even transport & logistics.
- Available to work am/pm, weekdays and weekends.

**_ Why work for us?_**
- Strong mentorship and support from an experienced rostering/workforce optimisation team.
- Employee Referral program that enables you to earn extra income tapping your local networks.
- A collaborative, down-to-earth team culture where people truly care.
- Grow with us - we are rapidly expanding
- We are not your average aged care provider - help us Make Aged Care Great and make a real difference in people’s lives.

**_ Benefits_**
- Fitness Passport to access discounted fitness and wellbeing sessions.
- Discounted Health Insurance.
- Access to in-house and online training programs - FREE to all employees.
- Access to our EAP and Flare (employee discounts).
- Work-Rite Micro professional development - FREE to all employees.

**_ As part of being an Infinite Aged care employee you will be required to complete pre-employment checks._