Care & Services Manager (Duty Manager)

Overview

Infinite Aged Care is a progressive residential aged care provider with 17 established care homes across Queensland, New South Wales, South Australia & soon to be Victoria. Boasting over 30 years’ experience in the sector, with its operational head office on the Gold Coast and close to 3,000 employees nationally, our company’s core mission is to #MakeAgedCareGreat for residents, families, employees and the communities we operate in by delivering consistent high-quality care, inclusive cultures and best-in-class operations every day.

Step into Leadership at Infinite Care’s Cleveland Home

Imagine starting your day in this peaceful care home that captures refreshing Redland Bay breezes, creating a calm, coastal atmosphere ideal for relaxation and wellbeing; your day begins with purpose and perspective.

Infinite Care Cleveland Aged Care Home | Redland Bay QLD

From the moment you arrive, you’ll be at the heart of creating a smooth, supportive and connected environment for both residents and staff. Every day brings variety, collaboration and meaningful impact.

We are currently seeking 3 unique individuals who can work across 7 days on am weekday shifts or pm weekday and 1xweekend a fortnight.

A day in the life could look like:

- Walking through the home to ensure everything feels welcoming and safe.
- Reviewing staffing allocations, responding to sick calls and filling gaps to ensure care continuity.
- Checking in with each department; clinical, cleaning, catering, laundry, maintenance and engagement teams to make sure the day flows seamlessly.
- Attending meal services, ensuring dining rooms are set, compliance is followed, and residents enjoy a positive experience.
- Hosting the Heads of Department meeting (or chairing in the GM’s absence) to keep everyone aligned.
- Overseeing new admissions and discharges, including checking rooms are ready and supporting families with transitions.
- Jumping in where needed and leading by example.
- Handling feedback and resolving issues promptly, always logging and closing the loop.

This role is about being present, visible, and hands-on in a modern, purpose-built environment, where leadership is lived through action and connection.

If you are unfamiliar with our Cleveland Care Home, take this virtual tour to gain some insight: Cleveland QLD

If you have:

- Excellent communication skills.
- Strong organisational and leadership skills.
- Ability to handle resident concerns and resolve issues efficiently.
- Attention to detail.
- Time management and prioritisation skills.
- Strong customer service focus is essential.
- A leadership background in aged care, hospitality, retail, clinical, workforce management or transport & logistics.
- Available to work am/pm, weekdays and weekends.
- A valid NDIS Workers Screening Clearance (or willing to apply for one).

Why work for us?

- Strong mentorship and support from an experienced rostering/workforce optimisation team.
- Employee Referral program that enables you to earn extra income tapping your local networks.
- A collaborative, down-to-earth team culture where people truly care.
- Grow with us – we are rapidly expanding
- We are not your average aged care provider – help us Make Aged Care Great and make a real difference in people’s lives.

Benefits

- Fitness Passport to access discounted fitness and wellbeing sessions.
- Discounted Health Insurance.
- Access to in-house and online training programs - FREE to all employees.
- Access to our EAP and Flare (employee discounts).
- Work-Rite Micro professional development - FREE to all employees.

As part of being an Infinite Aged care employee you will be required to complete pre-employment checks.

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