Manager Operational Risk and Resilience

**Your business**

The Manager, Operational Risk and Resilience within the second line of defence is responsible for overseeing and challenging the operational risk management and resilience management activities conducted within the Bank. This role ensures the Bank’s operational resilience by providing independent oversight, guidance, and assurance on risk management practices. You will collaborate across the Bank to promote a risk-aware culture and ensure compliance with regulatory requirements. You will support the ongoing maturity of our risk framework as our business evolves.

This is a full-time permanent opportunity that will be based in the Brisbane CBD Head Office.

**Your team**

We are committed to building a more sustainable and resilient business, one that is centred on being trust-driven and customer-centric in everything we do. Our team is here to:

- Enable our business to deliver great customer outcomes through well-informed and effective risk advice and frameworks.
- Support our Board and Executives to make robust business decisions through timely, accurate, and independent advice and escalation.
- Maintain a constructive and trusted relationship with our regulator to ensure our social license to operate.

You have the chance to be part of something different in this growing organisation. You will be able to make a bigger difference with us, as we are a bit smaller than the majors and your circle of influence is greater. You will see the results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

**Your responsibilities**
- Operational Risk Oversight_
- Provide independent oversight and challenge to the Bank’s operational risk management activities.
- Review and assess the effectiveness of the risk management framework, including through the review of controls assessments, issues and incidents.
- Conduct independent risk assessments, controls testing, and scenario analyses to evaluate potential impacts on the business.
- Monitor and report on key risk indicators, issues, incidents, metrics, and emerging risks.
- Ensure that risk treatment strategies and controls are effectively implemented.
- Resilience management oversight_
- Develop and maintain the bank’s business continuity and resilience frameworks.
- Review and challenge the business impact assessments, business continuity and disaster recovery plans developed by the business.
- Ensure regular resilience testing and simulations are conducted and reviewed.
- Provide assurance that the Bank’s critical operations can withstand and recover from disruptions.
- Collaborate across the Bank to enhance resilience and provide oversight and challenge to the Bank’s resilience activities.
- Compliance and regulatory adherence_
- Ensure compliance with relevant APRA standards, including CPS230, CPS231, CPS232, CPS234, and CPG235.
- Stakeholder engagement_
- Work across the Bank to promote a risk aware culture.
- Provide training and awareness programs on operational risk and resilience.
- Act as a point of contact for operational risk related enquiries and issues, from the second line of defence perspective.
- Continuous improvement_
- Stay updated with industry best practices and emerging risks.
- Implement continuous improvement initiatives to enhance the effectiveness of the second line of defence.
- Lead and participate in risk management projects and initiatives

**Your experience**
- At least six years Financial Services Operational Risk and resilience management.
- Strong understanding of regulatory requirements and industry best practices in operational risk and resilience management.
- In depth knowledge of operational risk management frameworks and methodologies.
- Proficiency in business continuity planning and resilience management.
- Knowledge of relevant Financial Services sector standards, including legislation, regulation, prudential standards, codes etc, including, but not limited to combinations of the following, APRA prudential standards, Corporations Act, Customer-Owned Banking Code of Practice, Privacy Act and the AML/CTF Act.
- Demonstrated experience working in second line of defence roles.

**Your qualifications**
- Bachelor’s degree in Commerce, Accounting, Finance, or a related field.
- Professional certifications such as Certified Risk Manager (CRM), Certified Business Continuity Professional (CBCP), or equivalent

**A little bit about us**

Join us at Great Southern Bank and make a difference in the lives of over 380,000 Australians With over 75 years of experience putting our customers first, we're proud to be customer-owned and focused on helping all Australians achieve homeownership.

As we continue to grow and invest in technology, products, and people, we're seeking motivated and enthusiastic individuals to join our winning customer team. Our culture is approachable, supportive, and fun, allowing our team members to thrive both at w