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Admissions Officer

2 weeks ago

Melbourne Eastern Suburbs, Australia Victorian Government Full time

**Overview**:
**Work Type**:Fixed-term - Full-time

**Salary**: $66,921 - $72,661

**Grade**:Grade not specified

**Occupation**:Administration

**Location**:Melbourne - Eastern suburbs

**Reference**:GC000008

**Holmesglen Institute** is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.

**THE OPPORTUNITY**
- ** Salary: $66,921 - $72,661** per annum pro rata + 12% super + leave loading (dependent on qualifications and experience)
- ** Position Status and Time Fraction**:Full Time, 1.0 EFT. Fixed term contract of employment until 4/10/2025.
- ** Location: Chadstone Campus** - onsite parking with close proximity to public transport

**As an Admissions Officer, you will**:

- Provide high-quality customer service as the first point of contact, delivering accurate information and guidance to prospective and current students across multiple channels.
- Assess student eligibility in line with government requirements, conduct Pre-Training Interviews and issue accurate fee quotes to ensure valid offers are made.
- Maintain up-to-date student records and communications through CRM and SMS systems, ensuring clear and consistent documentation of all interactions.
- Collaborate with faculties, support services, and marketing teams to coordinate recruitment activities, support outbound campaigns, and contribute to increasing student enrolments.

**To be successful, you’ll have**:

- A degree in Business, Business Administration, or a related discipline, and/or substantial experience in the education sector.
- Strong communication and customer service skills with the ability to provide clear advice and build positive relationships.
- Proven ability to manage competing priorities with professionalism, confidentiality, and a strong service focus.
- Confident using Microsoft Office, databases, and internet-based systems. Experience with CRM or Student Management Systems is an advantage.
- A proactive and accountable team player who collaborates effectively and adapts well to change.
- Demonstrates sound judgement, problem-solving skills, and an understanding of business and stakeholder needs.
- Highly developed written and verbal communication skills tailored to diverse audiences.
- Appointment to this position is dependent on obtaining an ‘employee’ **Working with Children Check**, and a valid **Police Check** within the last 12 months.

**OUR COMMITMENT TO YOU**
- At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We’ve implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.

**TO APPLY**
- Please submit your updated** resume**, a **short cover letter** addressing the Key Selection Criteria. We commit to respond to every applicant.
- For further information relating to this opportunity and to view the **position description**, please click here.

**Applications for this position close on 11:59 pm Sunday 27th July 2025.**

- Applications close Sunday 27 July 2025 at 11.59pm

Posted
- 22 July 2025