Customer Care Advisor

4 days ago

Darra, Australia Pillow Talk Australia Full time

**Introduction**:
Thanks for considering embarking on a journey with Pillow Talk We call it a journey because for many of our colleagues that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit.
By way of brief introduction, we are a well-established, on-trend home décor and linen retailer. From humble beginnings (some 47 years ago), we’ve scaled to 72 stores across Australia and we're still growing Our inspiration is drawn from the love and pursuit of comfort and immersing this beautifully simple concept into the lives of our customers. Home really is where the heart is, and for those of you who join us, that’s just how you’ll feel - at home
**Description**:
Now is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting Customer Care Advisor role on a Christmas Casual contract, based at our enviable Darra Head Office. We are looking for a brand ambassador and a role model who is hugely personable, with a high degree of integrity and a relentless enthusiasm to deliver service that is nothing short of amazing
A bit about you...
- This role will be a Christmas Casual role and therefore, you must be available from now until 25th January 2026.
- Available Monday to Friday 8.00am - 4.30pm
- Experience working within retail or a customer-centric online or call centre environment
- Passion for customer service and strives to go above and beyond for their customers
- Radiates positivity and a can-do attitude
- Shows commitment to every customer and makes a conscious effort to improve their Pillow Talk experience
- Comfortable working in a fast-paced environment and the ability to multitask and handle changing priorities
- Friendly personality and a genuine desire to help people
- Great problem-solving skills, where the customer is always front of mind
- Articulate communicator, who applies positive and influential language and tone to all their communication
- Great listener, with the ability to interpret or navigate customer communication
- Self-motivated individual with a flexible approach to their work
- An influencer who is highly personable, confident, and with an outstanding ability to develop interpersonal relationships with our customers and colleagues
- Resilient through change and able to bounce back from setbacks quickly

Why we think you should consider joining the Pillow Talk Tribe
- Generous store discount after qualifying period - T&C’s apply
- Free onsite parking
- Free access to onsite gym
- 100% Australian-owned and operated company
- One of the largest linen and homewares specialists in the country
- Opportunities for further learning and career growth
- Warm, friendly and supportive work environment
- Passionate and knowledgeable team
- Family values and a culture of inclusivity and belonging

We are a Circle Back Initiative employer, which means we commit to responding to every person who expresses interest in working for us.
Pillow Talk are dedicated to equal opportunities for all and we aim to ensure no job applicant or employee receives less favourable treatment because of, or is disadvantaged by, any conditions or requirements that aren’t justifiable, therefore please do let us know if you need any reasonable adjustments made ahead of your interview.

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