Brand Support Coordinator

Generous Discounts + Great culture (inc hybrid working) + Pet friendly workplace
- Great training opportunities
- Work within our Clarks team

**About Brand Collective**:
Leading apparel and footwear companies, Brand Collective and PAS Group have recently combined forces, leading to a portfolio of 27 brands, 15 character licences and 300 retail stores across Australia and New Zealand. Trading under the Brand Collective Banner, our portfolio of brands includes Clarks, Hush Puppies, Shoes & Sox, Superdry, Replay, Review, Elka Collective, Black Pepper, Yarra Trail, Everlast, Lonsdale, Julius Marlow, Grosby, Mossimo, Marco Polo, Volley and many more

Our people ask questions. They think outside the box. They ask how we can continue to do things better. They make no apologies for cutting through red-tape and they believe in the greatness of the rewards that can be reaped from working together. These are the kinds of people that we look for when we bring new talent into our business.

**The opportunity**:
We are on the lookout for a Brand Support Coordinator to join our dynamic Clarks team Reporting directly to the National Sales Manager - Clarks & Julius Marlow, this role is responsible for ensuring a smooth order process from product set up to delivery into customers. This role is responsible for collaborating between all major stakeholders, including but not limited to internal teams, our distribution centre and directly with our customers and consumers.

Our support office is based in Richmond and we've adopted a hybrid working model

**The kind of people we look for**:
We are a friendly, dynamic and fun organisation and we are after a particular type of person:

- You are results-focused and motivated by achieving and exceeding your set goals.
- You revel and thrive in a people-focused role and enjoy building strong relationships.
- You are meticulously organised and place a strong focus on attention to detail.
- You are fun, enthusiastic, have high energy and love to work in a fast-paced environment.
- You are tech savvy and comfortable with learning new systems and software quickly.
- You have exceptional written and verbal communication skills.
- You are comfortable with admin tasks and understands that these are a critical part of the role.
- You are down for a LAUGH As cliché as it sounds, we are definitely a “work hard, play hard” team.

**Key duties and responsibilities**:

- Keying and confirming Customers orders
- Monitor PO tracking with Planning to ensure on time delivery or updated and communicated accordingly
- Requests EDI allocations with our customer buying team to provide sufficient processing time for orders
- Monitoring EDI daily and manage order hold to ensure no duplications or lost orders
- Weekly reporting of order status to Sales and Business Managers
- Complete and maintain Major customer delivery schedules
- Set up product and ranges in AP21 system seasonally and follow through to ensure all data required is updated
- Maintain carry over styles pricing and season updates in line with new season cut over
- Maintain and add product to our customers order system Salesnet with accurate images for customers to place orders
- Generate and test seasonal order forms for customers to utilise when placing orders and Customer service to upload
- Maintain and confirm all pricing is accurately set up in all internal systems ensuring accurate invoicing
- Arrange and preparation of samples to be photographed, accurately named, and loaded into all required systems
- Provide APN/EAN, Pricing and confirmed quantities to customers to ensure orders are raised accurately
- Key decisions will involve when to follow up customer allocations and when customer orders are correct and ready to process
- Highlight and advise customer of any order inaccuracies in a timely manner to ensure they are rectified accordingly
- Provide customers with required samples and information for their advertising needs to secure brand exposure
- Provide images and descriptions of product to customers including updating their portals to ensure accurate style representation on all customer and internal systems

**The skills and experience you offer us**:

- Customer Service experience is a must for this role. You should have had experience dealing with major customers including Buyers and Buyers Assistants preferably in the fashion industry
- EDI Customer order experience, and maintaining bulk orders accordingly
- AP21 Experience is a plus
- Accurate data entry skills along with great attention to detail
- High level skills in Microsoft Excel, Word and Powerpoint
- Ability to work well under pressure during seasonal peak periods
- AP21 (Apparel 21) experience preferred
- General computer skills with this role largely being a data and system driven role

**The perks we offer you**:
Some of our awesome benefits include:

- A great culture fuelled by our passionate and diverse team
- Pet friendly workspace - yes, you can b