Student Services Officer

7 days ago

Melbourne, Australia Yenidogu Okulları Full time

Yenidogu Okulları is a CRICOS registered training provider, with campuses and practical training kitchens in Melbourne. FTI is currently delivering a range of nationally recognised courses to international students.

**We are currently seeking an enthusiastic Student Services Officer.**

**Job description**:

- Orientation and Induction sessions including Student safety presentations etc.
- Fostering a service-centric mindset within the team
- Maintaining electronic and hard copy student records
- Providing frontline student support and dealing with any concerns or problems that may arise
- Working closely with admissions and academic teams to ensure efficient and timely student management and stakeholder objectives
- Providing support to Senior Management, compliance and marketing team as required
- Demonstrating awareness of diverse cultural and social backgrounds while having a sensitive and supportive approach
- Developing further knowledge about the administration of the student lifecycle
- Reception duties & General Housekeeping including maintenance of reception area (student services area) and boardroom.

**About YOU**

**Skills and experience requirements**:

- Excellent interpersonal and communication skills - both written and verbal
- High-level administration and organisational skills including working independently
- Strong attention to detail with the ability to prioritise competing tasks for completion on time
- Demonstrated effective and high-level customer relations skills
- Experience in working as part of a team
- Strong IT skills including MS Word, MS Excel, MS PowerPoint
- Ability to learn and adapt to changes quickly in a fast-paced environment
- Mandarin Chinese language skills are highly regarded
- Experience working with student management systems and/or complex databases is preferable

**Salary**: $40,660.00 - $113,662.18 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Melbourne, VIC: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: One location

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