Administration Assistant

**Family friendly work/life balance workplace**:

- **Rewarding and meaningful work**:

- ** Achieve Job security**:

- ** Save on tax with generous salary packaging benefits -**Novated leasing, general living expenses, regional area benefits, meal entertainment, Holiday Accommodation and Venue hire
- **Paid training & support for professional development**:

- **We support Career Progression -** Scholarship programs, student placement and internal promotion opportunities
- ** Access our Employee Assistance program - **Confidential free counselling (personal, work, financial or legal).
- ** Eligible staff receive benefits like income protection from our default Superannuation provider**

**We are looking for an Administration Assistant extraordinaire to join our team**

**Permanent part time position**

**Work 2 days per week**

**SCHADS 2010 + 10.5% Superannuation**

**+ Not for Profit Packaging**

**About us...**

**MiCare** is proud to be a culturally and linguistically diverse organisation. A large part of our work is assisting people from a non-Australian background and we respect their culture, their history, their language and tastes, and their stories.

We are here for everyone believing that all people have the right to be respected and their differences celebrated.

**About the role...**

The Administration Assistant is instrumental in supporting the effective delivery of Micare QLD's Home Care programs, which includes managing data associated with Veterans Home Care (VHC) and Home Care Package (HCP) recipients. The successful incumbent will manage client enquiries, intake, initial home visits, administering VHC care plans, rostering of Home Care workers, compliance & wellness reporting and general office duties.

The position will strive to ensure that MiCare client’s quality of life is enhanced through their relationship with MiCare. The main responsibilities of the role include:

- Provide administration support for VHC and HCP programs
- Assist with staff and client rostering
- Monitor VHC portal for new Qld referrals and on-board new clients as requested.
- Undertake initial assessments and care planning for VHC clients, in accordance with the MiCare Home Care Policies, Charter of Rights and Responsibilities, and Service of Deed for Department of Veterans Affairs, as required.
- Preparation, management and archiving of client files
- Identify and provide information to clients whose needs indicate that they may need additional support.
- Provide support and advocacy for clients and carers as required.
- Maintain up-to-date knowledge and information on Home Care/ Support practices and activities.

**About you...**

You will have excellent communication, conflict resolution and time management ability. You will have the flexibility and resilience to adapt to continuous change. You will employ a thorough and detailed approach to managing information. You will be self-motivated, reliable with a flexible, caring and patient attitude. You will be a person of integrity.

**Qualifications**:

- Certificate III or above in Community Service and/or Office Administration, (or equivalent workplace experience)
- Current Queensland Driver's licence and willingness to drive throughout greater Brisbane, Redlands, Logan, Ipswich & Gold Coast

**Skills**
- Demonstrated knowledge of Microsoft suite of programs including high level experience in Excel, Word and Outlook
- Demonstrated experience using client management such as iCare and staff rostering
- Knowledge of the Aged Care Quality Standards and compliance
- Working understanding of Occupational Health and Safety requirements
- Demonstrated knowledge and experience working with vulnerable clients, in particular CALD communities and Veterans
- Understanding of Government funding and referral processes
- Analytical and problem-solving skills and an ability to make decisions based on sound information.
- Excellent customer service and time management skills
- Eye for detail and very high standards of accuracy
- Ability to work with others and be a participative and supportive team member
- Well-developed written and verbal skills
- Ability to work with mínimal supervision
- The ability to speak another language other than English is desirable but not essential

**A police check with no disclosable outcome, current medicare evidence of influenza vaccination and COVID-19 vaccination is required by MiCare for this position.**

**How to apply...**

**For Enquiries**

Please contact Glenda Kerr, on Mobile **M: 0434 681 160**

**If you meet the above criteria and you’re interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you**

MiCare is a Child Safe organisation and is committed in everyday practice to ensure the safety and wellbeing of children.

MiCare says “NO” to Family Violence. We believe that everyone deserves to feel safe, respected, valued and treated