Software Asset Management

Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the Opportunity
Datacom has an excellent career opportunity for an enthusiastic Software Asset Management (SAM) Analyst not to be missed
You will be joining an Award-winning SAM team within our extensive Australian Service Operations business.
As a member of the SAM Operations team, you will be supported and valued, working collaboratively to deliver managed SAM services to customers. This is your chance to bring your positive attitude and to make your mark in a business by joining this rapidly growing team of skilled colleagues who have a broad spectrum of SAM and licensing expertise, with a laser focus on customer outcomes.
This role does not involve software licensing sales targets.
This role has flexible work arrangements and is ideal for someone who is experienced in Software Asset Management and looking for a new opportunity, is keen for a challenge, and keen to develop a career with loads of variety.
What You’ll Bring
We’re looking for a proactive, and enthusiastic team member who’s interested in being part of a larger group delivering high-quality SAM solutions to our customers.
You will bring experience in high volume ticket management using ITSM tools with a focus on adherence to documented procedures and achievement of SLAs. Experience with Software Asset Management technologies from Flexera Software, Snow Software, Service Now, or similar will be highly valued.
You will have knowledge of key Software Asset Management concepts and processes plus an awareness of software license metrics as you will be undertaking a range of interesting activities relating to software license management, software request management, license reclamation, software contract management, and renewal management in accordance with our managed services contract obligations.
You will be responsible for the delivery of the key aspects of the Managed Software Asset Management (SAM) services for multiple customers from Commercial and Government industries.
Your ability to work with other members of the SAM and Customer account management teams to deliver quality services for our customer is critical to the success of our Managed SAM services.
What You’ll Do
In this role you will work collaboratively with other Software Asset Management (SAM) team members, Product Solutions Consultants, and Customer account teams. Essentially, the Software Asset Management Analyst will:

- Management of the Software Request resolver group in the ITSM technology.
- Allocate licences to users and devices in the SAM technology resulting from approved Software Requests.
- Support technical teams to install software through the supply of media and keys.
- Respond to, or escalate, licensing queries from stakeholders.
- Maintain the Software Renewal calendar.
- Deliver, or support the delivery of, Effective License Position and Software Utilisation reports in accordance with the documented reporting schedule.
- Identify and report compliance issues and risks.
- Supply license entitlement and software inventory data to support SAM Consulting and Operations activities.
- Deliver all agreed scheduled reports to other ITSM and ITAM stakeholders.
- Adhere to the SAM Processes, Policies, and Procedures documented for each customer. Identify non-adherence and escalate for review.
- Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes.
- Utilise SAM technologies and their capabilities including Flexera’s FlexNet Manager Suite (FNMS), Snow License Manager, and Service Now SAM Pro.

Why Join Datacom
With this comes a long list of significant clients and Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds to serve those clients. We are local at heart yet recognised by our customers and partners as world-class in capability.