Customer Service Administrator

1 week ago

Rivervale, Australia Southern Cross Care (WA) Inc Full time

Experienced Admin? This role is for you
- Come & join one of WA's largest aged care providers
- Pay less tax and enjoy the benefits of up to $18,550 salary packaging

**About the Role**

The role of the Customer Service Administrator is to act as the first point of contact for people entering one of our facilities, creating a welcoming and engaging environment. The Administration and Client Concierge Team Leader are responsible and accountable for the day-to-day activities of the Customer Service Centre, ensuring that administrative and reception duties are provided to potential residents and / or their nominated representatives, and staff, providing administrative support in relation to admission of new residents.

The services provided must be of the highest quality whilst maintaining optimal efficiency. Customer Service Administrator Officer should be comfortable providing customer service to all levels of stakeholders within aged care and have the capacity to provide administrative support to the Customer Service Team, other management, and staff.

**We’ll also be asking you to:

- **
- Acting as a first point of contact providing reception duties including telephone answering, call transfers, and message taking and directing as appropriate
- Ensuring that all information received in disseminated or acted upon in accordance with operational policy on the matter
- Document and data control in accordance with organisational policy and ensuring all documentation relating to client admissions and discharges are completed in accordance with organisational requirements including maintaining waiting list information for all the facilities.
- Liaising with the Client Concierge Officer/s relating to prospective admissions to a facility
- Submitting client admission and discharge information to SCC
- Assisting with scanning completed client contracts for new admissions using information provided by SCC
- Understands and assists with updating and evaluating the local administration services policies and procedures

**To be considered for this role, you’ll need:

- **
- Certificate lll in Business Administration or equivalent
- Strong interpersonal skills, with the ability to work collaboratively and communicate effectively across a range of stakeholders both verbally and in writing
- Previous experience in an office environment in a busy multi-faceted role
- Excellent customer service skills including presentation, communication, and values.
- Customer service focused and promotes a client focused approach in all activities and behaviours
- Highly motivated and adaptable, with the ability to work flexibly and manage competing priorities
- Demonstrated organisational and time management skills and the ability to prioritise effectively and multi-task**
**How to Apply**

***

**Kindly note, if you progress to an interview, we’ll be asking you to provide:

- **
- Immunisation record (Flu & COVID19)
- A completed preemployment health questionnaire

**Southern Cross Care (WA) Inc. is one of the largest and leading care providers in Western Australia. We offer support and accommodation to over 3,000 people in metropolitan, regional and remote areas of W.A.

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