Community Lead

2 weeks ago

Melbourne, Australia The Commons Full time

We're seeking a talented and passionate Community Lead to join our team and help us create a thriving and inclusive environment. As the Community Lead, you'll be responsible for cultivating strong relationships with our members, overseeing events, and driving community engagement.

If you're a natural connector, a creative problem solver, and have a passion for creating exceptional member experiences, then we'd love to hear from you Let's work together to create a community that inspires, supports, and uplifts.

**ABOUT YOU**
- 1.5+ years’ experience in a fast-paced customer service environment
- The ability to build rapport with strong communication skills with your members, visitors and guests.
- Be ready to get hands-on with all aspects of the daily requirements to ensure we are creating a great member experience at every step of the way
- You have the flexibility to think outside the box.
- You have the ability to foresee and identify needs of the of our members.
- A passion for managing member relationships and the ability to support our members as their requirements of the business change.
- Strong time management skills and excellent attention to detail.
- You love working with people

**ABOUT THE ROLE**

The main duties of the role include but are not limited to the below;

**COMMUNITY**

**Member Experience**
- Greet guests from the front desk, consistently delivering excellent customer service
- Facilitate introductions and relationship building initiatives for members
- Have a thorough understanding of all members and companies
- Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on CRM

**Events**
- Lead and coordinate member events in your location in alignment with the brand, including facilitating member talks, panel discussions, lunch and learns and other community events to ensure engagement**.**:

- Help promote events within your location or neighbouring locations, which may be of interest or relevance to your community.
- Assist with set up and pack down of events as required by The Commons events team and Community Manager
- Auditing and ordering supplies as required

**OCCUPANCY**

**Member Retention**
- Assist with reviewing service offerings and member feedback and provide suggestions for improvement
- Ensure a connected and engaged community to support retention

**OPERATIONS**

**Daily Operations**
- Adhere to direction from Community Manager and assist with daily scheduling
- Onboard and off-board all members and companies in the space
- Maintain accurate internal databases of members, companies, contractors, and suppliers
- Ensure accuracy of Member Directory
- Assist with management and reporting of IT tickets
- Send push notifications as required for events and reminders
- Set members up on printers and provide basic IT troubleshooting
- Ensure all empty offices and desks are clean and tidy and ready for new members to occupy
- Deliver incoming mail to members in a timely manner

**Facilities Management**
- Ensure that the building is fully operational
- Report maintenance issues and assist with resolution
- Conduct regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms
- Manage par levels of all stock and inventory and order consumables as required
- Complete regular audits of storage areas and maintain cleanliness
- Report cleanliness concerns or requests to cleaners

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