Guest Service Officer

5 days ago

Brisbane, Australia Hyatt Regency Brisbane Full time

Summary
- At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers

We are looking for **Food & Beverage Superstars** to join our F&B outlets and help lead the way in creating memorable guest experiences Join us here at Hyatt in the journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

**Roles Available**:

- Food & Beverage Team Leader (Lennons Restaurant & Bar)
- Bartender (for our Hibiscus Terrace and Pool Bar)
- Food & Beverage Attendant (Lennons Restaurant)

**Responsibilities**:

- Ensuring that our guests are offered the highest level of personalized service at all times
- Problem solve any guest complaints and escalate where required
- To provide a courteous, professional, efficient and flexible service at all times
- To perform opening and closing procedures established for the outlet you are rostered in
- To have a thorough understanding and knowledge of all Food and Beverage related services and products and, to have the ability to recommend Food & Beverage combinations, to upsell and cross-sell.

**Requirements**:

- Responsible Service of Alcohol Certificate or the ability to obtain one within 30 days of commencement
- High level of communication
- High level of grooming and personal presentation
- Previous customer service experience
- Previous Food & Beverage experience is highly regarded
- Previous experience with Micros is highly regarded
- Legal working rights in Australia

**Perks**:

- Complimentary accommodation at Hyatt properties worldwide
- Discounted accommodation for associates as well as friends and family
- Complimentary Headspace membership for Hyatt associates
- Wellbeing Leave
- Complimentary Employee Assistance Program
- Access to hotel gym facilities
- Uniform Dry-Cleaning service

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Respect, Wellbeing, Inclusion and Integrity are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt

**Qualifications**:
Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

  • Guest Service Officer

    17 hours ago

    Brisbane, Queensland, Australia Hyatt Regency Full time

    Join to apply for the Guest Service Officer role at Hyatt Regency1 day ago Be among the first 25 applicantsJoin to apply for the Guest Service Officer role at Hyatt RegencyGet AI-powered advice on this job and more exclusive features.SummaryAt Hyatt we care for people so they can be their best.Care comes from an authentic place of empathy and human...

  • Guest Service Officer

    4 weeks ago

    Brisbane, Queensland, Australia Hyatt Regency Full time

    Join to apply for the Guest Service Officer role at Hyatt Regency1 day ago Be among the first 25 applicantsJoin to apply for the Guest Service Officer role at Hyatt RegencyGet AI-powered advice on this job and more exclusive features.SummaryAt Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human...

  • Guest Service Officer

    3 days ago

    Brisbane, Queensland, Australia Hyatt Regency Full time

    Join to apply for the Guest Service Officer role at Hyatt Regency1 day ago Be among the first 25 applicantsJoin to apply for the Guest Service Officer role at Hyatt RegencyGet AI-powered advice on this job and more exclusive features.SummaryAt Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human...

  • Guest Service Officer

    4 days ago

    Brisbane, Australia Hyatt Regency Brisbane Full time

    Summary At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they...

  • Guest Service Manager

    7 days ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $61,488 - $102,224

    Front Office Supervisor RoleWe are seeking an experienced leader to oversee front office operations, ensuring a seamless guest experience.Leads and supports the team in delivering exceptional service and ensuring a warm welcome for guests.Serves as a role model, sharing expertise and motivating the team to achieve high standards of service.Oversees daily...

  • Front Office Guest Service Representative

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $50,000 - $72,000

    Front Office Receptionist Job OpportunityWe are seeking a highly motivated and friendly front office receptionist to join our team in the beautiful Sunshine Coast, QLD.About the Role:In this service-driven position, you will be the face and first point of contact for guests at our resort. You will be responsible for guest check-in and check-out, processing...

  • Guest Service Ambassador

    3 days ago

    Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000

    Job OpportunityWe are seeking a dedicated and customer-focused professional to join our team as a Guest Service Officer.This role involves ensuring seamless communication between guests and hotel departments, handling guest inquiries, requests, and concerns in a proactive and professional manner.Answer and direct guest inquiries via phone, email, and...

  • Guest Service Agent

    2 weeks ago

    Brisbane, Australia Mantra Terrace Hotel Full time

    Located on Astor Terrace in the heart of Brisbane, **Mantra Terrace Hotel **boasts stylish hotel rooms and suites, elegantly decorated guest areas and an atmospheric bar and restaurant serving seasonally inspired breakfasts, lunches and dinners Monday to Friday. With a full hotel renovation from rooms to restaurant happening in mid 2020, this hotel will be...

  • Guest Service Agent

    4 days ago

    Brisbane, Australia Mantra on Queen Full time

    **Mantra on Queen** is minutes from restaurants, shops, galleries, museums, parks and Brisbane’s main sporting stadiums. Offering fully equipped apartments with stunning views of the city and the Brisbane River, it’s big with family popping up for a weekend. Weekdays, the property’s corporate and social meeting facilities swing into action, while our...

  • Guest Services Agent

    2 weeks ago

    Brisbane, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25026556 **Job Category**Rooms & Guest Services Operations **Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **COMPANY** Explore an exciting new career path with Marriott International at The Westin &...