Lead Product Designer

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members and travellers make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity and inclusion


Let’s talk about this role

Our ambitious transformative Health Partner strategy is about changing the nature of the nib business to orient towards patient-led, preventative health rather than our traditional ‘payer’ role as a health insurer.

In this newly created role, you will lead the design direction and strategy of nib’s payer to partner transformation with an understanding of our business objectives, technical constraints and end-to-end user experience. As a Lead Product Designer, you will also be responsible for:- Utilising user research to better inform design decisions and take into consideration the broader member experience- Leading research and design activities to understand customer jobs-to-be-done, product desirability and usability- Solve complex problems with solutions that align with our customer experience principles- Facilitate design workshops with key stakeholders and keep clear communication on design projects and initiatives- Mentoring and provide coaching to the design team and promote design thinking within the broader organisation

Let’s talk about you

With proven experience in a similar role and a strong passion for empowering, growing and motivating other designers, other skills that will set you up for success for this role include:
- Ability to articulate and drive a strategy for design- Previous experience in utilising user testing research, personas and mental models- Strong understanding of research methodologies across the product lifecycle- Previous experience working on large scale projects with various teams such developmental teams- Strong analytical mindset and ability to bring insights to identify core issues and innovate in our domain- Ability to work in a fast-paced environment with ambiguity, whilst being able to maintain strong collaboration with key stakeholders- Deep knowledge in design tools like Figma would be desirable

Let’s talk about working at nib

Our hybrid working approach means our employees work outside of the office for most of the time. Our hubs offer workspaces to connect and collaborate for events, meetings, or activities. To help our employees embrace working outside of the office, we provide financial support to set up and maintain their home workspace. nib’s approach to flexibility is focused on personalisation and giving our employees choice - not only in where they work, but also when and how.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community through paid leave for volunteering through nib Foundation- Support
- _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.