Field Service Technician

1 day ago

Melbourne, Australia BD Full time

Job Description Summary

Seeking an experienced Field Service Technician in Melbourne, to join our growing business and work on market leading medication dispensing equipment.

**Job Description**:
Purpose: The Field Service Technician will support our VIC based customers in installing & commissioning new machines, fault diagnosis, repair and preventative maintenance of primarily the Automated Pharmacy Dispensing product, BD ROWA and BD Pyxis.

Main Responsibilities- As BD representative, exhibit professionalism always.- Plan, schedule and communicate Preventative Maintenance visits and breakdown visits to fit in with the customers’ requirements. Comply with Preventative Maintenance, service agreement and support SOP’s.- Ensuring that systems and maintenance schedules in designated area are maintained- Providing technical support to customers- Machine commissioning and customer training- Providing troubleshooting support to customer sites- Participate in the after-hour’s roster of service, respond to all service orders received within the guaranteed response time, and properly close the orders per company policy.- Maintain company confidentially in all dealings with customers and product knowledge.- Responsible for ensuring safe work practices are always followed to assure the health and safety of oneself or other persons in the company.- Responsible for documenting all work (accurate and up to date) carried out in relation to repairs, preventative maintenance, calibration, performance, and electrical safety testing.- Responsible for maintaining records in accordance with company guidelines.

Job Requirements- Electronics/Computing, Trades Certificate, Engineering Certificate/Diploma or Degree- Strong technical knowledge, troubleshooting, interpersonal skills, as well as time management- Ability to complete technical repairs and upgrades to electro-mechanical equipment- Strong technical knowledge, troubleshooting, interpersonal skills, as well as time management- Current driver’s license- Working hours may vary at times due to customer demands and onsite requirements (after-hours and weekend)- On call remote support required- Available to work travel and work interstate as requested on short notice

How To Apply

Primary Work Location

AUS Melbourne

Additional Locations

Work Shift

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