Customer Service Manager

2 days ago

Perth, Australia Retailworld Resourcing Full time

**Customer Service Manager**
- Leading kitchenware retailer locally owned and operated
- Strong ecommerce growth and store portfolio
- Influence, lead and develop a team of customer experts

Seeking a dynamic leader for a top Australian retailer. Join an innovative team dedicated to elevating customer satisfaction, both instore & online.

**About the Company**:
Our client is a leading kitchenware and homeware retailer in Australia with 18 stores nationwide and a thriving online presence, reaching international markets. A family-owned business with a longstanding legacy, they inspire passion for food preparation, cooking, and serving. Committed to providing exceptional advice and value, they are dedicated to enhancing the cooking experience for every customer.

We are seeking an experienced Customer Service Manager to lead this pivotal department within our client's business. This role involves overseeing and inspiring a team of 15 customer service professionals, located at our Fremantle Head Office or working remotely across national and international locations. As a visionary leader, you will be instrumental in developing and motivating your team to achieve excellence while effectively communicating with diverse stakeholders. Reporting to the Executive Team, this dynamic role offers broad challenges and opportunities.

**The Job Role**:

- Enhance efficiency processes to boost productivity and facilitate growth
- Lead, influence, and support your team to surpass service expectations
- Foster the growth and development of your team to ensure long-term retention
- Skillfully manage rosters to meet national demand across various trade patterns
- Monitor and manage kpi's, trends and response rates to customer queries and service timelines
- Engage in hands-on leadership with a collaborative and inclusive approach
- Forge strong relationships with internal and external stakeholders
- Deliver exceptional customer experiences across all touchpoints

**What You Will Have**:

- Proficiency in online customer service tools and e-commerce platforms (Netsuite ideal but not essential)
- Experience in leading and influencing an Online Retail Customer Service Team
- Exceptional attention to detail with a solution-focused mindset
- Strong organisational skills and a commitment to continuous process improvement
- Ability to multitask and provide timely solutions in various situations
- Analytical skills to interpret data and drive outcomes
- Proven track record in implementing service processes and achieving KPIs
- Customer-first approach with excellent verbal and written communication skills
- Humble, genuine, and approachable leadership style

**What You Will Receive**:

- Salary from $95k + super
- Opportunity to join a growing local business with a loyal customer base
- Supportive and inspirational leadership team
- Authentic company culture centered around people and connection
- Structured induction plan to ensure a successful onboarding experience
- Outstanding product discounts for personal and professional use

For any questions or a confidential conversation, please call Elissa on (08) 6365 0059

  • Customer Service Manager

    4 hours ago

    Perth, Australia Checkpoint Car Detailing Pty Ltd Full time

    **About the Position: Customer Service Manager** We are looking for an extremely dedicated professional focused on achieving growth in our company. As the Customer Service Manager, you will be responsible for leading our customer service team, ensuring that our clients receive prompt and courteous assistance at all times. Your role will involve managing...

  • Customer Service Manager

    2 weeks ago

    Perth, Australia TechnipFMC Full time

    **Location**:Perth, AU **Employment type**:Employee **Place of work**:Office **Offshore/Onshore**:Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future through relentless innovation and global collaboration - and we want you to be part of it. You’ll be joining a culture that values...

  • Customer Service Manager

    2 days ago

    Perth, Australia Embodied Full time

    We are currently seeking a highly experienced Customer Service Manager to lead our dynamic and driven internal sales team. With a well-established presence in the automotive parts sector, this organisation has undergone significant growth and is now looking to elevate its sales and customer service performance to the next level. As the Customer Service...

  • Customer Service Manager

    2 days ago

    Perth, Australia Embodied Full time

    A newly created position has become available due to this organisations reputation within the automotive sector. This privately owned business has experienced significant growth and is now seeking an experienced Customer Service Manager to drive team performance and improve the overall customer experience. With a reputation for manufacturing quality...

  • Customer Service Manager

    1 week ago

    Perth, Australia Baby HQ Pty Ltd Full time

    Baby Bunting is Australia's largest nursery specialty retailer, but we're much more than that. We're a growing community dedicated to supporting parents through every step of their journey. Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make the best choices for their...

  • Customer Service Manager

    2 weeks ago

    Perth, Western Australia Reliable Hunter Pty Full time $60,000 - $100,000 per year

    About usWe are the only General Store & Café / Tea Room on the Estuary Road Dawesville, and 3 Cafes/ Takeaways within 20 minutes of each other with a population of 4200 in Dawesville.Key responsibilities will include:Build and maintain strong relationships with clients to understand their needs and expectations.Proactively address and resolve customer...

  • Incident Response Service Manager

    3 hours ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - GFF Job Description Summary - Ensure that the executions of IRS operations activities are compliant with procedures - Ensure a teamwork approach making sure that other IRS Supervisors and Operators initiate appropriate corrective actions to responses as required to all incidents and emergencies - Initiate appropriate corrective...

  • Customer Service Manager

    2 weeks ago

    Perth, Australia Autoplus Wreckers & Parts Full time

    **Job tasks and responsibilities** - Delivering a comprehensive service to enquiring customers - Possibly delegating certain customer enquiries to specific teams - Managing customers’ accounts - Keeping a record of customer interaction and details of actions taken - Communicating with internal teams to discuss sales targets - Generating sales leads,...

  • Customer Service Manager

    2 days ago

    Perth, Australia PASES Aqua Pty Ltd Full time

    PASES Aqua Pty Ltd Perth WA Customer Service and Management Role - Aquatic Services team Pat time/Casual/Full time **The Company**: PASES Aqua is an industry leader in Aquatic and Environmental Management services in WA and NSW. We offer a wide range of aquatic products and services in natural and artificial ecosystems including wetlands, lakes, natural...

  • Customer Service Manager

    6 days ago

    Perth Airport, Australia dnata catering Full time

    **Do you want a high-flying career working for the world’s largest air services provider, based in Perth?** We have an exciting opportunity available for a **Customer Service Manager** to join our friendly and supportive team based in **Perth** on a **full-time permanent **basis. **More about this role**: To put it simply, you will be the central point...