Experience & Capability Manager

**FOREVER US**

Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world. We’re a passionate group of individuals with a love for fashion and style - committed to doing whatever it takes to put a smile on her face. We make fashion for the modern woman on the move, and like her, we want to be ready for anything.

**THE PERKS WE OFFER YOU**

As a valued member of the Forever New family, you'll not only enjoy a wide range of exciting rewards and benefits, but also be part of a team that genuinely appreciates your talent and dedication.

Discover the perks of joining us:

- Benefit from a generous 40% employee discount, including periodic discounts for your family and friends.
- Coffee lover? Indulge in daily subsidized coffee and lunch at the café downstairs.
- Enjoy the flexibility of loyalty and birthday leave to celebrate special moments in your life.
- Receive recruitment referral incentives for bringing talented individuals to join our exceptional team.
- Take advantage of our wellbeing and environmental incentives, promoting your overall wellness and contributing to a sustainable future.
- Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth.
- Be recognized for your outstanding contributions through our recognition program and service awards.
- Enjoy the convenience of subsidized car parking, ensuring a stress-free commute.
- Thrive in our vibrant head office located in Cremorne, an area renowned for its energy and creativity.
- Gain exposure to a global business operating across 5 continents, expanding your horizons and providing diverse experiences.

**YOUR DREAM OPPORTUNITY**

Forever New is embarking on an exciting adventure to refresh the way we engage, unify, and develop our talented global team. We are on the hunt for a passionate, high-performing People Leader who will play a critical role in shaping the future of our iconic brand.

In this position, you will lead and collaborate with a team of like-minded individuals who will be responsible for delivering a unique and highly coveted experience across all aspects of the employee lifecycle.

Working closely with the broader People and Culture team, our ‘Experience and Capability’ stream design, deliver, and evaluate impactful and purposeful employment journey across our diverse retail, head office and warehouse network. This role will continue to build our internal capability, fostering an environment where our people can play to their strengths and perform at their best.

Reporting to the General Manager of People & Culture, this exciting role will be accountable for:

- Developing and implementing ‘enterprise’ wide development and engagement programs, processes and systems which underpin business growth, team alignment and purposeful individual contribution.
- Partnering with our Business Units/Support Functions to identify critical ‘future focussed’ capabilities, skills, and experience.
- Optimising our ‘talent engine’ to ensure our development and succession foundations are delivering the talent required to support our ability to retain, empower and grow our own talent.
- Embed a greater sense of connection amongst our team, further enhancing team culture, reward and recognition practices.
- Identify practical and innovative solutions to continuously strengthen our engagement and retention practices.
- Track and actively encourage team members progression through Forever New training and engagement frameworks - E.g., induction programs, service training, management training, compliance training, engagement survey’s, etc.
- Identify training gaps to further evolve our current learning pathways.
- Work with P&C and the Heads of Retail to develop an impactful training and engagement calendar.
- Coordinate and/or facilitate in person and virtual training workshops for teams, stores and regions.
- Identify and coach key SMEs in each market to support learning and mentoring opportunities.
- Organise and coordinate engagement activities as per the national engagement calendar.
- Undertake store visits to review training outcomes and determine further growth / engagement opportunities.

**THE SKILLS AND EXPERIENCE YOU OFFER US**

This role requires a practical focus, underpinned by an empowering and authentic leadership style. You will possess highly developed interpersonal and emotional intelligence skills and have a strong ability to implement cultural change.

You will possess:

- First and foremost, experience and a love for **Retail**.
- Certificate IV in Training and Assessment.
- Bachelor’s degree in human resource management, organisational development, or a related field is highly desirable.
- Minimum of 3-5 years’ experience designin