Operations Lead for Data Reporting and Analytics

Operations Lead for Data Reporting and Analytics

Synechron is a leading global consulting and technology services provider specializing in the financial services industry. We are seeking a talented and experienced Data Operations & Analytics Manager to lead the team responsible for mission-critical operational second-level support of the relevant corporate enterprise systems.

**Overall Responsibilities**:
The purpose of this role is to lead the team responsible for mission-critical operational second-level support of the relevant corporate enterprise systems. Support, Maintenance & Continuous Service Improvement of the mission-critical systems are the key elements of the role. This includes leading a group of multi-disciplinary Technical SMEs in managing Incidents, Service Requests, Problem Records, and Change. This role also has responsibility for the participation and input into project initiatives to enhance delivered technology services.

**Key Accountabilities**:
**Essential Requirements**:

- Demonstrable experience leading multi-disciplinary Technology SMEs/Analysts.
- Demonstrable experience with SAP Business Objects reporting platforms, SSIS, and Analytics tools.
- Experience with Oracle and/or SQL databases and writing SQL.
- Understanding of overall Hosting Infrastructure (Linux and Windows), overall Network Infrastructure, including Firewalls and Security principles.

**Desirable**:

- Experience in the financial services or payments sector.
- Experience working within a PCI-DSS compliant environment.
- Knowledge of project delivery techniques and methodologies.
- Knowledge of Software Delivery Lifecycle techniques and methodologies.

**Technical Skills**:

- Advanced SQL, Python coding, and data modeling skills.
- Experience working with event-oriented data sets of large size and diverse schemas.
- Experience in analytics.
- Experience with a wide set of data warehousing principles, including architecture, methodologies, schemas, performance/optimization principles, and best practices.
- Familiarity with Batch Scheduling tools such as Control-M.
- General scripting skills (Perl / Shell) for automation.
- Detailed understanding of 'n-tier' architectures, strategies, standards, and solutions.

**Non-Technical Skills**:

- Strong analytical skills with the ability to understand systems, processes, and operations.
- High level of accuracy and attention to detail.

Join our dynamic team at Synechron and contribute to the support and continuous improvement of mission-critical enterprise systems. If you have a passion for technology support management and a strong background in leading technical teams, we would love to hear from you.

**S** **YNECHRON'S DIVERSITY & INCLUSION STATEMENT**

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Job ID JR1012784