Night Duty Manager

Summary

About Hyatt Hotel Canberra - A Park Hyatt Hotel

Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.

We're opening doors for all

No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development.

What you can expect
- Complimentary and discounted accommodation at Hyatt properties worldwide
- Access to complimentary shift meals and discounts for our Hotel gym facilities as well as all Food and Beverage outlets. Training and development opportunities with over 2000 online learning modules to support you career development.
- Above award wages.
- Access to our employee assistance program.
- Being part of a diverse and inclusive team, passionate about their work.

Discover a career you didn't know existed.

About the Role

The Night Duty Manager plays a vital role in the smooth and secure operation of the hotel overnight. You'll oversee the hotel's security, manage team productivity and efficiency, and ensure all operations run in line with Hyatt International's corporate strategies and brand standards. With a strong attention to detail, you will handle guest interaction, collaborate with various departments, and maintain the highest standards of service. This pivotal role provides an excellent foundation for those aspiring to become front office managers.

Some of the responsibilities include:

- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Integrates and trains employees, providing support for skills development.
- Conduct regular interior and exterior security walks to ensure safety and security of the grounds and hotel operations
- Manage the overnight operations, maintaining high standards and ensuring all tasks and duties are completed efficiently and effectively.
- Supervise colleagues, ensuring they maintain a high level of accountability, efficiency, and adherence to standards.
- Ensure all operations and cash handling are done per policies and procedures.
- Ensure completion of any Front Office related projects and tasks as delegated.
- Complete the night audit with precision and in a timely manner, ensuring all reports are accurate and completed.
- Audit Food & Beverage cashiers work, identifying and correcting discrepancies.

**Qualifications**:

- Recent experience as Assistant Manager (Nights) or Team leader (Nights) in a hotel, highly regarded.
- Strong sense of accountability, with the ability to lead by example
- Excellent leadership and associate relation skills with ability to train, coach and counsel.
- Availability to work from 11pm - 7am, including weekends and holidays.
- Knowledge of Opera is desirable.
- Well-developed communication skills

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.

To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt