Full Time Concierge

**Job Number** 23005439

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Come and join the team at The Westin Melbourne**

Sophisticated, contemporary and opulent, The Westin Melbourne welcomes you to discover an idyllic retreat of refined luxury in the heart of the Melbourne, Australia CBD. Enjoy 5-star hotel accommodation and an unrivalled location, ensuring an upscale experience. Discerning travellers who value style and service have access to modern hotel amenities, including a fitness studio and heated indoor pool. After you work up an appetite, dine at our popular Australian restaurant or relax with a drink at the bar.

The Westin Melbourne is looking for a **Concierge **to join the Front Office team on a **Full-Time** basis.

**To Be Successful in This Role**
- A genuinely warm & welcoming demeanour
- A driver licence
- Availability to work weekends and night shifts
- A passion for the industry, a want to be the best in service - and the best in lifestyle

**What you will do**
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks.
- Lobby Bar for seating availability, service, safety, and well-being of guests.

**Perks, Rewards, Motivations**
- Long Service Leave Portability among Marriott Properties in Australia
- Discounts on hotel rooms including all properties within the Marriott International group
- Employee Referral Incentives
- Enjoy discount in all our Marriott Properties around the globe
- Discounts on food & beverage across all our hotels
- The best hotel training opportunities produced independently by Melbourne Marriott Hotel and internationally recognised training programs by Marriott International
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.