Payment Operation Officer

1 week ago

Sydney, Australia Cuscal Full time

We offer flexibility through work through a hybrid working model
- Use your payment experience to be part of a Dynamic team environment
- Participate in a shift roster between 7am and 11pm

**Our client’s success is our success. And you make it happen**

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like NPP and open banking.

We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.

**We are looking for a Payment Operations Officer to join our Product and Services division.**

Reporting into the Team Leader, Payment Operations, the role of a Payment Operations Officer is to manage the day-to-day operations for Payment Products. Payments are associated with the end-to-end service delivery of all payment products like Bpay, Direct Entry, Member Chequing and NPP.

**In this role you will be responsible for**:

- Functions include but are not limited to handling Bpay, Direct Entry, NPP, Member Chequing and NPP function
- Ensuring that the daily work is actioned within cut-off times, meeting the requirements of our clients, APN, regulators, and other Financial Institutions.
- Identifying and escalating issues and concerns, client complaints, service failures, supplier failures or non-compliance to Cuscal policy.
- Identifying and escalating issues and concerns, client complaints, service failures, supplier failures or non-compliance to Cuscal policy
- Participate in the roster between 7am and 11pm

**Why Cuscal?**

We are in the rapidly evolving world of payment, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

**Next Step**

If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payment

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