Head of Change Management

**Job no**: 527665
**Work type**: full time
**Location**: Sydney, NSW
**Categories**: Project Management
- **Employment Type**: Fixed-term contract until 26th of September 2025
- Generous remuneration package, commensurate with skills and experience
- **Location**: UNSW Kensington Campus (Hybrid Working Opportunities)

**About UNSW**:
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community, a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

**Why Your Role Matters**:
The Head of Change Management leads the EPMO Centre of Excellence (CoE) in change and manages the organisational Change Management Practice within the UNSW Enterprise Portfolio Management Office (EPMO) for the University, employing best practice change management methods. This role is pivotal in setting the standards and providing leadership in change management and expert advice for organisational readiness and ensuring that the university's change capacity is adequately considered when making decisions regarding new strategic investments.

As the Head of Change Management, you will be responsible for developing methods, techniques, and tools that create high-quality, consistent, and effective organisational readiness throughout the project lifecycle. You will also build capability across the university through the Change Management CoE and leading communities of practice, including engagement forums.

The Head of Change Management reports to the Director, Transformation and EPMO and has direct reports and manages a pool of change professionals to support the delivery of programs and projects across the university.

**Responsibilities Summary**:

- Proactively engage with university leaders and stakeholders to build awareness of the UNSW EPMO Change CoE
- Build and manage the enterprise view of change impacts across university initiatives, identifying cross-faculty / divisional impacts and interdependencies arising from the change management portfolio.
- Lead the development and analysis of change updates and for EPMO governance and reporting.
- Provide thought leadership and change management advice for complex organisational change needs, actively collaborating with Faculty and Divisional Leaders to identify change approaches that support a holistic enterprise view of change.
- Recruit, lead and manage a team of change professionals to drive a successful implementation, engagement, consultation, adoption, management and realisation of benefits for the programs of work and initiatives across the university.
- Review business cases to ensure change impacts and resourcing have been captured, considered and communicated to key stakeholders prior to being submitted through the planning governance process.
- Contribute to and build the UNSW EPMO CoE through the development and implementation of a pragmatic standard approach to project change and lead the design of change management tools, templates and communities of practice.
- Build and recruit the enterprise-wide change management capability, capacity, and skills in the impacted areas through coaching coaching/mentoring support for Senior Leaders within the business units to build change capability.
- Support projects scope out their plan and resource approximately.
- Support in project or program delivery (when required).
- Work with the UNSW Risk unit to ensure project risks are captured and reported.
- Deputise for the Director, Transformation & EPMO where required.

**Skills and Experience Summary**:

- Tertiary qualifications in a relevant discipline with extensive experience in leading and delivering effective change management outcomes in large scale transformative programs that include changes to people, organisational structures and culture, technology, process, finance and operations.
- Extensive experience engaging and working with all levels of stakeholders and providing coaching and mentorship.
- Proven experience in different project management methodologies and frameworks in designing change management approaches and deliverables.
- Effective self-leadership, interpersonal and communication skills, and importantly, the ability to influence stakeholders and lead a team of change professionals.
- Excellent skills in planning and prioritising activities with the ability to pivot to manage multiple tasks, establish priorities and meet strict and/or tight deadlines in a complex environment.
- Strong analytical skills and the ability to work systematically to quickly understand complex business and systems, anticipate implications, to identify and advise on fit-for-purpose change approaches and deliverables at an enterprise (whole organisation) level.
- Experienced in understanding of