Customer Success Manager

2 weeks ago

Brisbane, Australia Dean & Ling Pty Ltd Full time

Autonomy & Accountability
- Provide Leadership, Direction & Mentoring
- Exciting Growth Forecast

Reporting to the Managing Director, you will be responsible for the planning, developing and implementing strategic and operational outcomes to enhance the Customer experience and performance of the business. This newly created role is designed to support the team maximise opportunities and develop, oversee and rapidly improve sales operations and customer processes to drive efficiency and growth.

The Customer Success Manager will be a key member of the executive team, a personal style and approach which results in a highly productive working relationship with the owner, staff, customers & suppliers, and reflects the strong values & morals of the company culture. Your leadership, coaching and commercial acumen will be critical as your team implement strategies to improve sales, service delivery, customer experience and profit objectives across every category and channel in the business.

Key responsibilities include:

- Oversee daily customer facing operations of the company.
- Set comprehensive goals for performance and growth, company, team and personal.
- Lead and coach staff to create a company culture of high performance.
- Evaluate performance by analysing and interpreting data and metrics.

You will be confident in nature, self-motivated and results orientated, yet down to earth and approachable. Key to your success will be your ability to build rapport with a variety of stakeholders and provide outstanding customer experience through superior servicing and pro activity. Your ability to plan, strategise and execute are critical, as is your ability to work in a dynamic and fast-paced team environment. You will be tenacious by nature, have a professional demeanor with the ability to problem solve and influence others. This is an exciting opportunity to join a well-respected company that invests in its people and that is excited about its growth prospects.

**_ Any unsolicited resumes will be managed by Dean & Ling Executive_**

SP000446

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