Customer Success Manager

2 weeks ago

Brisbane, Australia Real Time Australia Full time

Huge career, professional, personal and growth opportunities
- Market leading product with a smart, fun & supportive team
- $90k base + super + comms ( $120k OTE )

**This is it This is the one you've been looking for...**
- Be the First CSM hire in Australia - rapidly growing and very cool NZ Tech company
- Brisbane based, lovely, fun and growing office WFH / WFO / Hybrid

One of the most exciting Tech companies to come out of NZ are rapidly expanding throughout Australia and are looking for their first
**Customer Success Manager** hire in Australia

They are rapidly becoming the world’s smartest property planner and largest service provider. Having over 50% market share in NZ and after Australia, scaling across the globe.

This exceptional CSM will be responsible for a portfolio of their wonderful customers in Australia and will ensure they maintain and grow our customer love.

**What you’ll be doing**
- Manage a large portfolio of customers in Australia, and be directly accountable for the monthly recurring revenue of this portfolio.
- Build strong, trusting relationships with Business Owners, Property Managers, End Users (Suppliers, Tenants, Landlords). Your customers should want to spend time with you and value your insight and support to simplify and grow their business.
- Deliver an exceptional experience at every step of the lifecycle from sales handover, onboarding, adopting, account health, cross-sell, to ensure your customers love you.
- Empathise with your customers and hustle to ensure you and we deliver an exceptional experience.
- Analyse product engagement, satisfaction and support data to manage your customer portfolio, identify opportunities to enhance the value they get from us.

**What you'll bring to the team**:

- Fabulous **Customer Success, Relationship Management, or Account Management** experience - working with small and large customers.
- Thrive in a startup / scale-up environment where we move quickly and wear many hats.
- Passion for customers and delivering on their behalf.
- A real people-person. Loves building relationships and can operate and build credibility and friendships at all levels.
- Curious, and willing to dig deep to understand issues, root causes and find solutions.
- Metrics and data-driven.

You'll be blown away by how cool this company is - how fast they're growing whilst maintaining a fun, supportive and driven culture.

**What's Next?

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